Complaint Review: BSM Grant Search Assistant

First of all let me offer my sincerest apologies to Jon for any misunderstandings that may have occurred when he placed his order for the CD. The Grant Master educational CD is a grant based program that is designed to help customers Locate Grants, Find Grant Applications, Write Grant Proposals, and assist them with anything else that may be needed in the process of Obtaining Grant Funding. The CD offers the ability to search for grants by keyword(s), in up to 5 simultaneous categories. This program is supplemented by a member's site, this site offers access to live chat support for assistance with any part of the application and proposal process or questions pertaining to the CD or the member's site. You are also provided access to one of the largest grant data bases you can find anywhere. Here you can find both government and private foundation grantors. There is also information updated on a regular basis from Dr. John Porter who is a licensed and certified grant writer. The information that is offered through our members website is more extensive than what other companies sell in coaching programs that cost thousands of dollars. So we feel that we are offering our clients the best value in the industry. There are no commitments with the free product. However, there is a bonus free trial period to membership websites that accompanies the free CD and we do our best to disclose this as it is stated 4 times throughout the ordering process - on the sales page, the order page, the confirmation page and in the confirmation/thank you email, it is then also explained in the 1st paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the service and see the value of it for themselves before they are billed for it. The trial periods are free for 7-30 days from the order date depending on which bonuses apply. We do not charge customers that call customer service and cancel during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer ends.

When you order our product you must select "Ship My FREE Kit!". On the same page as that button is the following statement in 10 pt font:

Terms and Disclosures. By clicking "Submit" I am ordering the Grant Master CD and trial membership for one dollar and ninety-seven cents, after the 7-day trial I will be charged thirty-nine dollars and ninety-five cents a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Express Business Funding and Network Agenda for seven dollars and ninety-five cents a month and nine dollar and ninety-five cents a month thereafter, should I choose not to cancel. I have read and agree to the PRIVACY POLICY (last updated: 02/12/2007) & Terms and Conditions. Charges will appear on credit/debit statements as "GrantSearchAsst".To cancel call 1-866-396-5694, M - F, 9am - 9pm EST.

Jon, I was able to locate your account and do find that you were able to reach customer service and a courtesy refund was processed on your behalf, as well as cancellation of the remainder of your services. As far as you being billed on the same day that you called, that was not in the control of the representative that assisted you as they only have the capacity to cancel services. They have absolutely no capacity or access to bill individual clients. Billing is done in batches not on an individual account basis - you were not singled out simply because you called to cancel that day, it just happened to be the same day the billing batch was processed, purely coincidence - nothing more, nothing less. Jon, please feel free to contact me either via email or my cell phone number listed below and I will be happy to assist you with your concerns.

If you are another customer that is reading this and you need to reach customer service for any reason the number is listed above. If you've tried customer service and feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I will be happy to address your concerns ASAP.

Sincerely,

Ryan R.

First of all let me offer my sincerest apologies to Jon for any misunderstandings that may have occurred when he placed his order for the CD. The Grant Master educational CD is a grant based program that is designed to help customers Locate Grants, Find Grant Applications, Write Grant Proposals, and assist them with anything else that may be needed in the process of Obtaining Grant Funding. The CD offers the ability to search for grants by keyword(s), in up to 5 simultaneous categories. This program is supplemented by a member's site, this site offers access to live chat support for assistance with any part of the application and proposal process or questions pertaining to the CD or the member's site. You are also provided access to one of the largest grant data bases you can find anywhere. Here you can find both government and private foundation grantors. There is also information updated on a regular basis from Dr. John Porter who is a licensed and certified grant writer. The information that is offered through our members website is more extensive than what other companies sell in coaching programs that cost thousands of dollars. So we feel that we are offering our clients the best value in the industry. There are no commitments with the free product. However, there is a bonus free trial period to membership websites that accompanies the free CD and we do our best to disclose this as it is stated 4 times throughout the ordering process - on the sales page, the order page, the confirmation page and in the confirmation/thank you email, it is then also explained in the 1st paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the service and see the value of it for themselves before they are billed for it. The trial periods are free for 7-30 days from the order date depending on which bonuses apply. We do not charge customers that call customer service and cancel during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer ends.

When you order our product you must select "Ship My FREE Kit!". On the same page as that button is the following statement in 10 pt font:

Terms and Disclosures. By clicking "Submit" I am ordering the Grant Master CD and trial membership for one dollar and ninety-seven cents, after the 7-day trial I will be charged thirty-nine dollars and ninety-five cents a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Express Business Funding and Network Agenda for seven dollars and ninety-five cents a month and nine dollar and ninety-five cents a month thereafter, should I choose not to cancel. I have read and agree to the PRIVACY POLICY (last updated: 02/12/2007) & Terms and Conditions. Charges will appear on credit/debit statements as "GrantSearchAsst".To cancel call 1-866-396-5694, M - F, 9am - 9pm EST.

Jon, I was able to locate your account and do find that you were able to reach customer service and a courtesy refund was processed on your behalf, as well as cancellation of the remainder of your services. As far as you being billed on the same day that you called, that was not in the control of the representative that assisted you as they only have the capacity to cancel services. They have absolutely no capacity or access to bill individual clients. Billing is done in batches not on an individual account basis - you were not singled out simply because you called to cancel that day, it just happened to be the same day the billing batch was processed, purely coincidence - nothing more, nothing less. Jon, please feel free to contact me either via email or my cell phone number listed below and I will be happy to assist you with your concerns.

If you are another customer that is reading this and you need to reach customer service for any reason the number is listed above. If you've tried customer service and feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I will be happy to address your concerns ASAP.

Sincerely,

Ryan R.