Bsm/grant Search Asst,bsm/sba Express.networkagenda.com,rebate Millionaire charged my discover card feb and mar 97.82 each month Utah And Nevada Internet
I have repeatedly called all numbers with no response. I think $195.64 is just too excessive for software. I dont have their mailing address.
Donald
tucson, Arizona
U.S.A.
1 Updates & Rebuttals
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#2UPDATE Employee
Mon, April 14, 2008
First of all let me offer my sincerest apologies to Donald. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the first paragraph of the Terms and Conditions of the offer. The trial period is free for 7 days and you would not have been charged had you canceled within your trial period. It is not our desire to bill clients who do not want the membership after the free trial offer ends.
When you order our product you must select 'Ship My FREE Kit!'. Right next to that button is the following statement in 10 pt. font:
Terms and Disclosures. By clicking "Submit" I am ordering the Grant Master CD and trial membership for one dollar and ninety-seven cents, after the 7-day trial I will be charged thirty-nine dollars and ninety-five cents a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Express Business Funding and Network Agenda for seven dollars and ninety-five cents a month and nine dollar and ninety-five cents a month thereafter, should I choose not to cancel. I have read and agree to the PRIVACY POLICY (last updated: 02/12/2007) & Terms and Conditions. Charges will appear on credit/debit statements as "GrantSearchAsst".To cancel call 1-866-396-5694, M - F, 9am - 9pm EST.
After clicking the 'Ship My FREE Kit!' button, the next screen that appears contains the offers for Everyday Legal Forms, Rebate Millionaire and Family Savers Club - these are offers that you simply have to uncheck the box if you are not interested in participating in them. Had Donald simply unchecked the boxes he would never have been enrolled in those particular programs.
Donald, please contact customer service at the number provided in the above disclosure. There you will find a helpful agent waiting to assist you with your account needs.
If you are another customer that is reading this that has gone through customer service and you feel that we have not done our job or you feel you weren't treated fairly please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I would be happy to address your concerns ASAP.
Sincerely,
Ryan R.