BSM Grant Search / BSM SBA Express / Network Agenda / Easy Grant Sucess BE WARY!! MESA Arizona
Note: The above phone number is for "BSM/GRANT SEARCH ASSLAS VEGAS NV" The phone for "BSM/SBA EXPRESS BSM/LAS VEGAS NV" is 800-986-2640
On my credit card statement, both transactions say d/b/a: BLUE SKY MARKETING
My story is the same as others here, so I won't bore you with that. Bottom line is, I clearly did not know I had authorized one monthly subscriptions, much less three! Of course, "technically" I authorized it, by automatically checking the box...as so many of us are apt to do. (Lesson learned: read the info before checking the box, particularly if it's not a well-known business.)
I just called the toll-free number. After being on hold a while, I finally got through and asked to cancel. She kept trying to convince me to keep the service (it's her job, I guess); after I said, "I DON'T CARE, I WANT TO CANCEL!!" the tenth time, she finally did what I asked. She gave me a different cancellation number for each service. If any of them appear on my statement again next month, I'll let you know.
Rebuttal to the rebuttal: you are technically correct about the authorizations; HOWEVER, it is definitely TRICKY and UNETHICAL. It preys upon the unsuspecting, and considering that many of these folks are trying to get money to go to school or start a business, they may be in financial difficulty to begin with. Shame on you (your company).
Bluiiis61
Charlotte, North Carolina
U.S.A.
1 Updates & Rebuttals
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#2UPDATE Employee
Tue, May 06, 2008
First of all let me offer my sincerest apologies for any misunderstandings that may have occurred when placing your order for the CD. The Grant Master educational CD is a grant based program that is designed to help customers Locate Grants, Find Grant Applications, Write Grant Proposals, and assist them with anything else that may be needed in the process of Obtaining Grant Funding. The CD offers the ability to search for grants by keyword(s), in up to 5 simultaneous categories. This program is supplemented by a member's site, this site offers access to live chat support for assistance with any part of the application and proposal process or questions pertaining to the CD or the member's site. You are also provided access to one of the largest grant data bases you can find anywhere. Here you can find both government and private foundation grants. There is also information from Dr. John Porter who is a licensed and certified grant writer. The information that is offered through our member's website is more extensive than what other companies sell in coaching programs that cost thousands of dollars. So we feel that we are offering our clients the best value in the industry. There are no commitments with the free product. However, there is a bonus free trial period to membership websites that accompanies the free CD and we do our best to disclose this as it is stated several times throughout the ordering process - on the sales page, the order page, the confirmation page and in the 1st paragraph of the Terms and Conditions of the offer. We offer the trial periods to give our clients a chance to use the services so they may see the value of them for themselves before they are billed for them. The trial periods are free for 7-30 days from the order date depending on which bonuses apply. We do not charge customers that call customer service and cancel during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer ends.
When you order our product you must select "Ship My FREE Kit!" or Submit. On the same page as that button is the following disclosure:
Terms and Disclosures. By clicking "Submit", I am ordering the Grant Master CD and trial membership for $1.99 for Shipping and $1.00 for Handling/Insurance, after the 7 day trial I will be charged $39.95 a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Express Business Funding and Network Agenda for $7.95 a month and $9.95 a month thereafter, should I choose not to cancel. I have read and agree to the Privacy Policy / Terms and Conditions. Charges will appear on credit/debit statements as "GRANTSEARCHASST". For questions, call 866-396-5694 M-F, 9am-9pm, EST.
There is nothing Tricky or Unethical going on with our company. All of the appropriate disclosures are there for the customer to read. Please contact customer service at the number provided in the above disclosure should you have any additional questions or concerns regarding your account.
If you are another customer that is reading this and you feel that we have failed you in some way or you feel you weren't treated fairly please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I would be happy to address your concerns ASAP.
Sincerely,
Ryan R.