BSM/GRANT SEARCH - BSM/SBA EXPRESS - NETWORKAGENDA.COM sold me a cd that i NEVER got charged me for shipping and then followed more charges for nothing Internet
They sold me a cd and said it shipped on the 27th of feb on and charged me 2.99 on my cc then mar14th there was a charge of 7.95 when i called she said that it was a membership fee but would cancel my membership but i never agreed to ANY membership or additional charges to my card..still waiting on reimbursement of charges to my bank account
Kim
tavares, Florida
U.S.A.
1 Updates & Rebuttals
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#2UPDATE Employee
Fri, March 14, 2008
First of all let me offer my sincerest apologies to Kim. There are no commitments with the free product. There is a bonus free trial period to the membership websites that accompanies the free CD and we do our best to disclose this as it is stated on the sales page, the order page, the confirmation page and in the 1st paragraph of the Terms and Conditions of the offer. The trial period is free for 7 days and we would not have charged Kim had she canceled during the trial period. It is not our desire to bill clients who do not want the membership after the free trial offer ends.
When you order our product you must select "Ship My FREE Kit!". Right next to that button is the following statement:
Terms and Disclosures. By clicking "Submit" I am ordering the Grant Master CD and trial membership for one dollar and ninety-seven cents, after the 7-day trial I will be charged thirty-nine dollars and ninety-five cents a month thereafter if I do not cancel. I also agree to the 14 day and 21 day bonus trials to Express Business Funding and Network Agenda for seven dollars and ninety-five cents a month and nine dollar and ninety-five cents a month thereafter, should I choose not to cancel. I have read and agree to the PRIVACY POLICY (last updated: 02/12/2007) & Terms and Conditions. Charges will appear on credit/debit statements as "GrantSearchAsst".To cancel call 1-866-396-5694, M - F, 9am - 9pm EST.
Kim, please contact customer service at the number listed above. There you will find a helpful agent waiting to assist you with your concern.
If you are another customer that is reading this and you feel that we have failed you in some way please call me directly at 435-773-1795 or email me at ryanr@wskc.org and I will be happy to address your concerns ASAP.
Sincerely,
Ryan R.