BSM/SBA Express - Network Agenda.com Grant Master CD RIP OFF Las Vega Nevada
I ordered the Grant master cd in order to find grant money for school. I received the CD plus a charge for 1.99. I thought all was well, until an amount of $39.95 was taken out of my account. I called the company demanded a refund and told them to cancel this account. I did receive a refund, but instead of cancelling my account this company started to charge my card that I had used to order the cd $9.95 and 7.95. I have to search all over the internet to get the phone number for this company, once I found it, it had been disconnected!
I called the number on the CD and finally got someone. I demanded my money back, was told that since I had not called in earlier that they were NOT going to refund my money. I then demanded to talk to the supervisor. After holding for 20 minutes, I was finally connnected to Tim Osgood. After explaining the situation to this young man, he agreed to cancel the account and refund me my money. I asked him to destroy my card number via deletion or shredding, he refused either and said that the company needed my records to keep on file. I sure hope this is the end of this awful nightmare. I did inform this company I was going to report them to the FBI as well as the BBB, this is fradulent activity that should not be allowed to happen to American Citizens!
Amber
Windsor, Colorado
U.S.A.
4 Updates & Rebuttals
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#5UPDATE Employee
Tue, February 12, 2008
I would like to discuss Amber's concerns with her to insure that she is taken care of.
First and foremost I offer an apology for the breakdown in service Amber obviously experienced. Amber, I was able to locate your account and have verified that the refunds were processed and your account is completely canceled at this time. If you come back to read this and want to discuss your account further please contact me at the number or email provided below.
If you are another customer that needs to reach the customer service department, the phone number is 866-370-7270 and they are available Monday-Friday 9 am - 9 pm Eastern Time.
If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Amber. Hopefully, we will hear from her soon so that we can be sure she is satisfied.
Sincerely,
Ryan R.
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#5UPDATE Employee
Tue, February 12, 2008
I would like to discuss Amber's concerns with her to insure that she is taken care of.
First and foremost I offer an apology for the breakdown in service Amber obviously experienced. Amber, I was able to locate your account and have verified that the refunds were processed and your account is completely canceled at this time. If you come back to read this and want to discuss your account further please contact me at the number or email provided below.
If you are another customer that needs to reach the customer service department, the phone number is 866-370-7270 and they are available Monday-Friday 9 am - 9 pm Eastern Time.
If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Amber. Hopefully, we will hear from her soon so that we can be sure she is satisfied.
Sincerely,
Ryan R.
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#5UPDATE Employee
Tue, February 12, 2008
I would like to discuss Amber's concerns with her to insure that she is taken care of.
First and foremost I offer an apology for the breakdown in service Amber obviously experienced. Amber, I was able to locate your account and have verified that the refunds were processed and your account is completely canceled at this time. If you come back to read this and want to discuss your account further please contact me at the number or email provided below.
If you are another customer that needs to reach the customer service department, the phone number is 866-370-7270 and they are available Monday-Friday 9 am - 9 pm Eastern Time.
If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Amber. Hopefully, we will hear from her soon so that we can be sure she is satisfied.
Sincerely,
Ryan R.
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#5UPDATE Employee
Tue, February 12, 2008
I would like to discuss Amber's concerns with her to insure that she is taken care of.
First and foremost I offer an apology for the breakdown in service Amber obviously experienced. Amber, I was able to locate your account and have verified that the refunds were processed and your account is completely canceled at this time. If you come back to read this and want to discuss your account further please contact me at the number or email provided below.
If you are another customer that needs to reach the customer service department, the phone number is 866-370-7270 and they are available Monday-Friday 9 am - 9 pm Eastern Time.
If our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Amber. Hopefully, we will hear from her soon so that we can be sure she is satisfied.
Sincerely,
Ryan R.