BSN-Grant Search, Network Agenda, BSM-SBA Express On-line Company Admits I Called in November but Says My Confermation Numbers Don't Match Internet
Like many people, I purchased a DVD about Government Grants through an email I received from GrantSearch.com for $1.99. I did not call and cancel my membership within the 7 days that are specified so I was subsequently charged $29.95. But, after getting no results or meaningful help from my membership, I did call to cancel my membership last November.
I own my own business and stay very busy, so while I visit my bank account on line frequently but don't always keep a close eye on withdrawals. This has come back to haunt me. Upon looking at my account online today, I realized that not only has Grant Search continued to make automatic withdrawals from my account, but two others are showing up as well. NetworkAgenda and BSM-SBA Express are also making withdrawals of $9.95 and $7.95. I never ordered these in any way!
I called my bank to get phone numbers to contact someone again about these withdrawals. GrantSearch did not have a number associated with there withdrawal, and when I called1-800-986-2640, the number listed with the bank to contact BSM-SBA Express, a recording came over the phone saying that 344-8899 was no longer in service! What is that? That's not even the number I dialed!
So I went online to research their websites and Ripoff Report came up on my computer. There I finally found a number to contact GrantSearch. While talking to the young woman to discuss this, she told me she had on record that I had called back in November but was only going to reimburse me for their last withdrawal. I wanted reimbursement for all of the money that had been deducted since November. After being put on hold for nearly an hour, a manager came on the phone and asked me for confirmation numbers. I was told the confirmation numbers I gave him did not match his so there was nothing he could do. How do I know that this is not just another evasive move to keep from reimbursing me?
I do plan to research my phone bills to prove that I called and canceled in an effort to retrieve my money! I definitely hope a class action suit get filed against businesses such as these to prevent others from such trouble.
Beverly
chambersburg, Pennsylvania
U.S.A.
1 Updates & Rebuttals
Ryan
St. George,Utah,
U.S.A.
Resolution Offer
#2UPDATE Employee
Tue, March 04, 2008
I would like to discuss Beverly's concerns with her to insure that she is taken care of.
First and foremost I offer an apology for the breakdown in service Beverly obviously experienced. Beverly, If you come back to read this and want to discuss your accounts please contact me directly by cell phone at 435-773-1795 or via email at ryanr@wskc.org and I will be happy to address your concerns promptly.
If you are another customer reading this and you need to reach customer service their number is 866-396-5718 and they are available Monday-Friday 9 am-9 pm Eastern Standard Time. If you contact customer service and our support staff fails to offer the quality and professionalism that we expect them to provide then I would personally like to know about it so that I can resolve the issue so that it doesn't continue to happen. I also guarantee to personally see to it that anyone who has had a negative experience with our staff or company is satisfied. I can be reached on my cell phone at 435-773-1795 or via email at ryanr@wskc.org. Once again, my apologies to Beverly. Hopefully, we will hear from her soon so that we can be sure she is satisfied.
Sincerely,
Ryan R.