Complaint Review: Budget Car Rental

I rented an auto from Budget Rental at MSP. I am a FastBreak member as well. First the car when picked up was dirty on the interior. Foot prints on the dash, crap on the floor. Then when driving through winter weather, I learned it had NO washer fluid. I stopped and looked under the hood. Empty. Now since u am a FastBreak member, that means you pick up your contract and tells you what slot your rental is parked in, you do not stop at the desk. So when I got to my hotel I had called Budget and asked about how I can apply my earned Budget Bucks? Because of the early return would thete be an attendant at the counter at 3 am. I was told to call into Budget and they would apply the value of the Budget Bucks. When I called Budget to apply the voucher I was told it don't work like that you need to see the attendant. I explained the scenario with her on the phone and the answer I got was "There is nothing I can do, it doesn't work like that". I sent alot of vehicles, almost weekly, maybe it's time to go to another vendor. Apparently the bonuses that you earn are not really valued.