Complaint Review: Budget Car Rental

WARNING!!! We rented a car from this place for a three day rental a couple weeks ago due to a breakdown. Well it turns out we only needed the rental for two of those days and got there early (when they opened that morning) to return the vehicle. I was in the parking lot at 8 AM sharp, watched the employee pull in a few minutes late around 8:05. This guy was driving a Lexus SUV and I watched him pull right up to the door, get out and unlock the door. I walked in right behind him to turn in the keys. This guy takes the keys and just says "you're good" - nothing to sign, no receipt or anything. Guess I should've known better; because he didn't check in the keys until 10:45 or thereabouts, so no credit for us. So of course I call that place up with a rather unhappy tone of voice (after my wife already called) and get told "Hey sir - no need to get an attitude with me!" Really now? So I guess if I were to head down there and snatch $75 out of your wallet, I can just tell you the same thing. Of course he just passes the hot potato off to some 1-800 customer disservice number where I explain the exact same story to a rep there, gave all the details of my experience, asked if I was supposed to get some kind of turn in paperwork or sign something (he didn't really answer that question); but he did say I would receive my credit for the early turn in. Of course it never came, so here I am to make sure everyone out there knows what kind of business they run there.

It's too bad that this is how so many businesses choose to conduct themselves these days, so hopefully you readers out there will make the smart decision to not support these kind of actions and head on over to one of the half dozen rental companies that are pretty much within shouting distance of this place. STAY AWAY - TAKE YOUR BUSINESS ELSEWHERE!!