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Budget Refused to rent to us-even though My wife has PERFECT credit and Platnum Credit Card 1400 Leestown Road Kentucky
I reserved a car from Travelocity.com for Budget, we rented for one way to the Louisville Airport. We had reservations and the total would be 31.33 one way.
When I arrived there, the girl at the counter confirmed our reservation and said we had a car waiting. She then asked for payment and I handed her my credit card/ debit card. She then told me because of a random credit report that was just pulled on me (without any notice that such report was being pulled) that I was unable to reserve the car. My credit is not bad, I have a credit lock on my credit so I assume this is why I failed to meet their expectations.
My wife asked what can we do and she told her she could rent with a major card in her name. My wife handed her a Bank of America Master Card. The girl behind the counter said that my wife also was chosen for the "random" credit check and that she couldn't rent the car to us because my wife's credit didn't make the cut. My wife has nearly perfect credit. The girl was then very uncooperative when we asked her about our options - our family couldn't come back to rent the car for us, they wouldn't allow anyone to rent the car over the phone for us, and she refused to discuss the issue with her manager. She did offer to have the shuttle drop us off at the airport where another agency would rent us a vehicle for $150 - 5 times what Budget confirmed. We were able to rent a car at another agency, but spent much more than we would have if our confirmation had been honored.
Tim
Salt Lake City, Utah
U.S.A.
9 Updates & Rebuttals
Tsc84124
Salt Lake City,Utah,
U.S.A.
Info update
#10Author of original report
Sun, May 31, 2009
We were renting one way from Lexington to Louisville. We were on vacation.
I originally used my debit card and when the hit me with the credit report, I switched to my credit card. Then my wife started with her platinum card and the refused then as well.
Tsc84124
Salt Lake City,Utah,
U.S.A.
Info update
#10Author of original report
Sun, May 31, 2009
We were renting one way from Lexington to Louisville. We were on vacation.
I originally used my debit card and when the hit me with the credit report, I switched to my credit card. Then my wife started with her platinum card and the refused then as well.
Tsc84124
Salt Lake City,Utah,
U.S.A.
Info update
#10Author of original report
Sun, May 31, 2009
We were renting one way from Lexington to Louisville. We were on vacation.
I originally used my debit card and when the hit me with the credit report, I switched to my credit card. Then my wife started with her platinum card and the refused then as well.
Tsc84124
Salt Lake City,Utah,
U.S.A.
Info update
#10Author of original report
Sun, May 31, 2009
We were renting one way from Lexington to Louisville. We were on vacation.
I originally used my debit card and when the hit me with the credit report, I switched to my credit card. Then my wife started with her platinum card and the refused then as well.
Debbie
Cincinnati,Ohio,
U.S.A.
Doesn't make sense....
#10Consumer Comment
Tue, May 19, 2009
This report just doesn't make sense, and I'll start with the $31.33 for ONE WAY fee you stated. If you're renting a car one way, from Utah (where it appears you live) to Louisville (Kentucky), you are going to pay WAY more than $31.33. Perhaps you meant $31.33 per DAY...but even then, there is usually a hefty "one way" surcharge on rental cars. In other words, you will pay dearly for the convenience of dropping off the car at a location far away from the original rental office.
I had a friend rent a car from Dollar one-way from Cincinnati to LAX. While the rate was quite reasonable (something like $18 a day), the "drop off" or "one way" charge was around $900. I imagine that the charge would be comparable since Utah is quite a distance from Kentucky.
I think what probably happened is that you tried to rent the car with a debit card, and when they ran it through, realized that you didn't have enough available for the rental fees, plus drop off charge. Now, whether they relayed this information to you or not is unclear.
I've never known a rental car company to "run credit" on someone at the counter. The most they can do is run your card and see how much is available on it.
Robert
Irvine,California,
U.S.A.
Questions..
#10Consumer Comment
Tue, May 19, 2009
You used the term "Credit card/Debit Card". Which was it? Because they are NOT the same thing, and rental car agencies handle them very different. In that they either will not accept a Debit Card at all, or if they do they treat it like cash. If they treat it like cash they will sometimes run a credit check, although you should be notified somehow.
The other question is what type of car did you reserve, and ten end up renting. For how many days? Did the $150 include anything else such as extra insurance, fuel, taxes?
Robert
Irvine,California,
U.S.A.
Questions..
#10Consumer Comment
Tue, May 19, 2009
You used the term "Credit card/Debit Card". Which was it? Because they are NOT the same thing, and rental car agencies handle them very different. In that they either will not accept a Debit Card at all, or if they do they treat it like cash. If they treat it like cash they will sometimes run a credit check, although you should be notified somehow.
The other question is what type of car did you reserve, and ten end up renting. For how many days? Did the $150 include anything else such as extra insurance, fuel, taxes?
Robert
Irvine,California,
U.S.A.
Questions..
#10Consumer Comment
Tue, May 19, 2009
You used the term "Credit card/Debit Card". Which was it? Because they are NOT the same thing, and rental car agencies handle them very different. In that they either will not accept a Debit Card at all, or if they do they treat it like cash. If they treat it like cash they will sometimes run a credit check, although you should be notified somehow.
The other question is what type of car did you reserve, and ten end up renting. For how many days? Did the $150 include anything else such as extra insurance, fuel, taxes?
Robert
Irvine,California,
U.S.A.
Questions..
#10Consumer Comment
Tue, May 19, 2009
You used the term "Credit card/Debit Card". Which was it? Because they are NOT the same thing, and rental car agencies handle them very different. In that they either will not accept a Debit Card at all, or if they do they treat it like cash. If they treat it like cash they will sometimes run a credit check, although you should be notified somehow.
The other question is what type of car did you reserve, and ten end up renting. For how many days? Did the $150 include anything else such as extra insurance, fuel, taxes?