Complaint Review: Budget Rent a car

Rented a car for my wife online at Budget. Declined the optional insurance of $ 25 per day!!!!! Paid in advance by credit card. At LAX she was told, she cannot have the car unless she agrees to insurance. So she checked the box for insurance. At the hotel she found out that they charged her $ 225 for 9 days. She had to return the car the next day, because she could not reach the gaspedal comfortably. I told her to tell the counter very clearly that she does not want the insurance and that they should cancel the remaining 8 days.

Again the counter told her that You have to sign the insurance in Los Angeles by law. So she left and went on her planned round trip. I was furious. Called the LAX counter 20 times. Only answering machine on at a 24/7 counter. Called customer support. They checked and said, that at LAX insurance is optional.Next day I reached the counter. They said insurance is required. After I corrected him, he said my wife insisted on insurance. I told him to cancel it. He said she has to come to the counter to cancel it.

Break off her round trip and her vacation to correct their lies???? Got connected to the branch manager. He said it was not company policy to coerce customers into insurance policies. And that she had to come to the counter to take off the insurance. So apparently I!!!! was the lyer and declined the optional insurance online because I!!!! am an idiot. They are obviously preying on inexperienced customers and coercing them into an insurance, that costs $ 9,125.00 per year.