Budget Rent-a-Car Of Amarillo & Abilene & Lubbock, TX They tried to fool me on the fuel Amarillo Texas
On May 20th. I went to Amarillo, TX for what was to be a week vacation. I rented a car from Budget for one week, at $172.79 for the week. I was called home on an emergency basis after five days, and returned the car on May 25th. Budget did not charge me any less, although I only had the car for five days. That is NOT the rip-off.
When I returned the car, I first filled the gas tank at a gas station, got a receipt, and showed it to the counter person when I checked out (they didn't want to keep the receipt - only look at it). The check-in computer printout from Budget clearly states "IN FUEL" full.
Imagine my surprise when, almost two weeks after I got home, I received a letter from this Budget branch, informing me that my rental transaction had been "audited" for refueling charges, and billing me $14.98 for two gallons of gas, charged onto my credit card WITHOUT MY PERMISSION.
I called my credit card company, and they backed me up, and removed this charge for $14.98, because they believed me that the charge was not justified.
If Currey Enterprises. Inc. wants that money, they will have to sue me, and I am sure when I show in a courtroom that the tank was returned full, they will just be embarassed. Hear that, LOIS CURREY. And shame on you, KEN HIGH, the general manager who signed the extra-charge letter.
Bernie
Jersey City, New Jersey
U.S.A.
2 Updates & Rebuttals
Jason
San Angelo,Texas,
U.S.A.
Explanation of charges
#3UPDATE EX-employee responds
Tue, July 15, 2008
As a former employee of Budget, not in Abilene, I can shed some light on the charges.
First the reason you were charged a week for the 5 day rental is that in the rental car business, most companies consider 5,6, or 7 day rentals to all be a "week." It grants the person who keeps the car the full 7 days a discount.
As for the fuel charge, most locations top off the fuel tanks when they clean them. If the amount of fuel the car takes exceeds 1.5 gallons then the company goes back and charges the customer for the fuel.
To avoid this, we would always suggest filling the car up as close to the rental car location as possible. From experience, we have customers who would drive 20 miles away to a Wal-mart to fill up and save a few cents. Then when the vehicle was audited it would show low on fuel.
Cat
Hendersonville,Tennessee,
U.S.A.
SOUNDS ABOUT NORMAL
#3Consumer Suggestion
Mon, July 07, 2008
Yep, sounds just like them. I refuse to rent from them because of this type of thing . I am glad you were able to get the charge reversed.