Complaint Review: Budget Rent-a-Car - Orlando

Budget car rental Orlando airport uses fraudulent practices to scam customers into selecting insurance.  I had a prepaid rental car.  The budget employee at the counter told me that in FL the "optional" insurance was mandatory and that if I wanted a car I had to select it.  I argued that I had full coverage with my auto policy and I had insurance protection through my credit card but was told I couldn't have the car unless I agreed to insurance. He insinuated that I'd lose my prepaid amount for failing to pick up the car.  Later I confirmed that it was all a lie.  Insurance is optional in FL.  I immediately called Budget Customer Care to be told that: I'm an adult who signed a contract and therefore they wouldn't do anything about it.  Budget Customer Care went on to say that I should have talked to a manager and I should have known better.  Wow.  They might as well have said that their desk clerks are cheats that can't be trusted.  Search the review sites.  This same scam at the same location is reported many times.  Stay away from Budget and Avis. They are the same company.  Budget\Avis Corporate turns the other way as these scams go on.  The Budget\Avis executives support dishonest business practices.  Ronald L. Nelson, the Budget\Avis CEO and Thomas R. Gartland the north american president should be removed.  They clearly can't lead.  This is not a company I will ever use again.