Complaint Review:
Budget Rental Car
Budget Rental Car Rip-off for Gas - Blatantly Erroneous Charge Irving, Texas
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DFW Airport
Irving, Texas
United States of America
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972) 615-4400
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Rip-off for Gas? Rented a car at the airport. Counter Clerk suggested I return the car with the gas tank full. Just prior to returning the the car I filled the gas tank up 8 miles from the Airport and even topped it off (added a little extra) to account for the 8 mile drive on the highway. Arrived home and saw an unexplained charge of approximately $40. Called customer service and the Rep said the charge was for 4 gallons of gas. WTH? I explained that this was impossible since I filled the tank just prior to drop off. He gave me a credit quickly. Did budget try to Rip me off? Or
was it an honest mistake? I am very suspicious. Please report your findings!
2 Updates & Rebuttals
Consumer Crusader
Irvine,California,
United States of America
We need more evidence!
#3Author of original report
Thu, December 20, 2012
I take a different, view, perhaps more cynical, perhaps a
more accurate view. If a company is systematically overcharging customers, in
order to avoid arousing suspicion, or to minimize complaints to a regulatory agency,
the company will quickly reverse the overcharge when a customer calls to
complain. Not all customers will notice the overcharge. Not all customers will
follow up to get the charge reversed. Recall the practice of Bank of America to
reorder the posting of customers checks so as to maximize insufficient check fees?
Eventually they got caught and paid a huge fine.
Flynrider
Phoenix,Arizona,
USA
Ripoff?
#3Consumer Comment
Thu, December 20, 2012
" He gave me a credit quickly. Did budget try to Rip me off? Or was it an honest mistake? I am very suspicious. Please report your findings! "
My findings are that they demonstrated pretty good customer service by quickly crediting your account with a phone call. If they had not credited you right away or at all, that would have been a ripoff.