Complaint Review: Budget Rental Cars

This was the worst car rental experience I have every had. Check-in was horrible and took forever. The computer crashed during the process. The car had 86,000 miles on it with the brakes starting to grind in the front and squeaking when backing up. I brought the car back 27 hours earlier than expected and was charged one dollar less than the original contract. When I asked why I was still charged for the extra day I was asked to produce my contract. I didn't have it as I have never had a problem with a car rental company before in my life. The counter person said she would print the contract and then said the printer didn't work so she would have to go in the back. When she came back out she told me that the manager said she could offer me $20 in coupons for future rentals. She never produced the contract. The extra day they charged me on the rental was $37. When I told the counter person that I should just keep the car for the extra day since it was the same price she said that it was already closed but she could rent it to me again if I wanted. I should also mention that I told the woman during check out that I may be returning my car early and she never said I would still be charged the full price. When I told this to the counter person at return she said I should have read the contract. I refused the coupons they offered as I will never use budget again and I wouldn't wish this company on my worst enemy. I have never been treated so rudely and feel this is a bait and switch operation. I made my reservation online through budget.com which was the only part of this rental that went smoothly.