Budget Truck Rental Ok gotta complain; Budget truck rentals is the WORST! Thought I saw the last of these people when the truck we rented BROKE DOWN 50 miles outside our destination in Boise. We waited 2 hours for a mechanic to come out and check the truck and THEN had to wait another 2 hours before they paid for a ride back to our destination in the cold! 2 months later I check my account and these people removed the truck rental charges from my account AGAIN- where I was shocked to see another over 1000.00$ removed from my account and had to spend literally hours on the phone to fix! These people were called on the 26th of December and again today to see why I am not reimbursed for what was taken from my account. I never get onto these comments but had to say something; STAY AWAY FROM BUDGET-what a nightmare. PS still no reimbursment:( Twin Falls Nationwide
I rented a truck 2 months ago from Budget traveling across 2 states; truck broke down 50 miles from our destination and had to wait for several hours in the cold to get a ride back to destination from tow truck. Truck was towed to home and left in front of our house for 3 days before being picked up. In the meantime the local agency called us twice wanting to know why we hadnt dropped off the truck-seems company communication is lacking. Never was there mention of reimbursment for all the headache of the truck breaking down and our planned move being off schedule ( a big problem when you are leaving one rental and moving to another-as well as job changes). Found out this week that Budget removed the price of our rental from our account again (2 months later) and had to spend hours on the phone with rude customer service to find out what happened and how to get our money back. We found out on the 26th of December and still have not been reimbursed for over 1000.00 taken from our checking account.