Complaint Review: Budget Van Lines

Budget Van Lines and Big Boy Moving & Storage was an absolute nightmare.  Their customer service ended at the time of booking.  Budget Van Lines entered into a contract with us giving us a verbal quote and stating there would be no additioal fees other than weight increase, if any.  Additionally, we would pay 1/3 at booking via credit/debit; 1/3 at pick up via credit/debit; and the remaning 1/3 at delivery, cash only.  Despite repeated phone call on the scheduled pick up date; the carrier never came.  We had already dismantle our furniture and were required to be out of our present residence at the end of that day.  The moving carrier came a day later with no reasonable explanation and the nightmare continued; they refused to accept the 1/3 payment at pick up via credit/debit unless we incurred an additional sur-charge.  

After pick up our items were delivered and without proper proof of increased weight we were told that our quote would increase due to extreme weight.  Show us proof of the actual weight we demanded; never received and still to date have not received same.  Then, the Delivery driver then pretty much told us that he would hold our furniture hostage on his truck unless we pay, $50.00, for a long carry fee.  One would think in an effort for good customer service that would have been waived given the one day delay and the refusal to honor the pick up agreement made in the contract.  We handed over the $50 and when we later complained we were told that same was not documented on our paperwork and carrier denies receiving same.  In our frustration, perhaps we did not pay attention to make sure the $50.00 was properly documented.  The fact is after paying an invoice in excess of $3500.00 it would be foolish to dispute a mere $50.00.  Consumer beware.  Stay away from both Budget Van Lines and Big Boy Moving & Storage.  Not only were they not reliable but more importantly they were DISHONEST!!!!!!!!!