Complaint Review: Budget Van Lines LLC

DO NOT USE BUDGET VAN LINES IF YOU CARE ABOUT YOUR BELONGINGS.

Never filed a complaint for anything before. I hired Budget Van Lines to facilitate moving from North Augusta SC to Los Angeles CA, pickup on 8/8/2021. I had a 1 bedroom apartment worth of belongings to move.

First there was a massive delay. The contract said 21 days until delivery, I did not receive my belongings until 9/12/2021. 20-25% of my belongings were lost. More were damaged. I paid an extra $130 to pack my TV, which was lost and was never packed in a TV box to begin with. They dismantled my kitchen table somewhere in transit and lost the legs, leaving me with a big piece of wood.

They lost 4 medium boxes, 1 large box, 1 office chair, 2 black pelican cases, 1 large suitcase, and our rug among other things. Nearly every box that arrived looked extremely beat up. Plastic bins were cracked and broken along with their contents. Broken shelf. Broken cabinet.

Now I have filed a claim against the moving company itself, but not Budget Van Lines yet. They have stopped responding to emails despite me being very courteous. If nothing else, I hope that no one else falls victim to this scam and if this can stop just one person from using their services I will feel a little better.

DO NOT USE THIS COMPANY.