Complaint Review: Build.com (Build with Ferguson)

Story about Build by Ferguson and their poor shipping services. I placed an order last weekend through Build by Ferguson.  I ordered one shower door, one price, one number. Much to my surprise, it ships as two parts (no notation of this in the item description). In addition it shipped from two different carriers. Originally scheduled for delivery on Wednesday, 2/24 from both carriers.  One of the carriers (Estes) never called me and the tracking info was never updated. 

By Friday, it still showed as being delivered on Wednesday.  The other R&L Carriers called immediately, but told me I needed to be present on Wednesday from 2-5pm to sign, they also told me I could complete a form to allow them to drop without signature, which I completed and emailed back the same day (Monday).  Despite multiple calls with R&L, the item was never delivered.  After multiple calls I kept getting told "you have to call back later and tell the other person"  They never found my form yet I sent it ,multiple times to the email they provided.  Estes local terminal told me it was just delivered to them on Friday (despite being told it was to be at my house on Wednesday), but at least did offer pick-up services.  Something that R&L would not do.  

Moral of the story, stick with a reputable company and service.  We may take for granted UPS, FEDEX and places like Home Depot and Lowes, but they would never allow this type of customer service.  Buyer beware and that's why I'm spending the time to write this in the hope that someone reads it and makes a better choice than I did.