Complaint Review:
BULKAPOTHECARY.COM
BULKAPOTHECARY.COM didn't refund my money as said by their manager vera and they have recieved their merchandise back which was delivered by ups on 11-02-2012 signed by a person name HAYES and i have the emails and the stretboro, Ohio
I ORDERED FROM THIS COMPANY APPROX ON 10/30/2012; I ORDERED ARAGAN OIL; WHEN I RECIEVED THE ORDER OF ALLEGED ARAGAN OIL; IT WASN'T ARAGAN OIL AT ALL; I DIDN'T KNOW WHAT KIND OF OIL IT WAS; SEE I MAKE ORGANIC SOAPS , PERFUME AND CREMES AND BUTTERS FOR THE SKIN AND I KNOW ARAGAN OIL WHEN I SEE IT AND SMELL IT; THIS OIL FROM BULKAPOTHECARY WASN'T ARAGAN OIL- I EMAILED THE COMPANY AT THEIR WEBSITE AND TOLD THEM JUST WHAT I HAVE STATED HERE IN THIS COMPLAINT; ONLY TO RECIEVE A RUDE REMARK FROM ONE OF THEIR EMPLOYEES OR STAFF MEMBER THAT THEY STOOD BY THEIR PRODUCTS. WELL I CALLED THEM AND I SPOKE WITH BRITTNEY; WHICH REFERRED ME TO VERA; - I STATED MY COMPLAINT TO HER AS WELL . VERA SAID; SHE WOULD HAVE UPS GROUND PICK UP THE ARAGAN OIL FROM MY APT AND WOULD REFUND MY MONEY ONCE THEY HAD RECIEVED THE ITEM BACK;VERA HONORED HER WORD WITH THE UPS GROUND PICKING UP THE RETURN TO THEIR COMPANY BUT DIDN'T HONOR HER WORD FOR REFUNDING MY MONEY AS OF YET AS OF 11/23/2012 AND I EMAILED THE COMPANY APPROX 5 TIMES AND I'VE CALLED APPROX 3 TIMES. I SENT VERA AKA BULKAPOTHECARY AND EMAILS WITH THE CONFIRMED TRACKING OF THEIR RETURNED ITEM FROM ME; WHICH SHOWED THEY RECIEVED THEIR ITEM BACK ON 11/02/2012; WHICH ALSO HAPPENED TO BE ON MY BIRTHDAY. I HAVE CONTACTED MY BANK AND MADE ACLAIM FOR FRAUD AND I HAVE GIVEN MY BANK THE PROOF OF THE EMAILS AND THE TRACKN # FOR UPS GROUND; TO SHOW THAT VERA; BRITTNEY ALAN -AKA BULKAPOTHECARY HAS RECIEVED THEIR ITEM BACK AND MY EMAILS SHOW THAT I HAVE MADE THE COMPLAINTS AND REQUESTED MY MONEY BACK AS WELL.COMPANIES AND HUMAN BEINGS SHOULD TREAT PEOPLE LIKE THEY WOULD WANT TO BE TREATED; A PERSON IS ONLY AS GOOD AS THEIR WORD AND SOO FAR; VERA AND BULKAPOTHECARY; UR WORD ISN'T WORTH ANYTHING- ACTION SPEAKS LOUDER THAN WORDS.- MY ACCT FOR THIS ORDER IS AND WAS 45480- I HAVEN'T FORGOT VERA, BRITTNEY AND ALAN-BULKAPOTHECARY!!!!!
MINISTER MS. ROBBIE THOMAS-BENNETT 11/23/2012 -
Re: order BulkApothecaryOrder-45480 from Bulk Apothecary/ UPS PICK UP RETURNED ITEM
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FROM: Faye Thomas
TO: sales@bulkapothecary.com
Message flagged
Tuesday, November 6, 2012 12:17 PM
UPS PICKED UP THE RETURN SHIPPMENT LAST WEEK APPROX WENSDAY OF LAST WEEK; VERA WAS SUPPOSE TO SEND ME A CONFIRMATION EMAIL; BUT ONE WASN'T SENT; BUT I HAVE THE UPS TICKET AND TRACKING TO VERIFY ITEM WAS SENT BACK TO UR COMPANY. AND I WOULD LIKE TO KNOW; WHEN WILL I BE REFUNDED? THANK YOU .
MINISTER MS. ROBBIE THOMAS-BENNETT 11/06/2012
From: Bulk Apothecary <sales@bulkapothecary.com>
To: MS. ROBBIE THOMAS-BENNETT <THOMASFAYE68@YAHOO.COM>
Sent: Wednesday, October 17, 2012 3:58 PM
Subject: order BulkApothecaryOrder-45480 from Bulk Apothecary
Thank you for your purchase from Bulk Apothecary. Your order will be shipped as soon as possible. We do try to ship all orders within 1 business day but under rare circumstances it may take a couple days for processing. For any questions please do not hesitate to call our home office or send us an email. Thank you and have a wonderful day!
You can always find out the current status of your order by going to
https://order.store.yahoo.net/OS/stat?yhst-57920789322411+45480+720b1dd3a679b289c687
Date Wed Oct 17 12:58:55 PDT 2012
Ship to MS. ROBBIE THOMAS-BENNETT
1121 OHANA WAY UNIT 207
NORTH PORT FL 34289
US United States
941-539-8949
Bill to Same
E-Mail THOMASFAYE68@YAHOO.COM (emailed)
Via UPS Ground
Payment Visa
Comments IF RESIDENT ISN'T AT HOME PLEASE LEAVE PARCEL AT THE FRONT OFFICE @ THE FOUNTAINS OF NORTH PORT APARTMENTS.
Name Code Qty Each Options
--------------------------------------------------------------
1 Lb. of Argan Oil 1poundarganoil 1 20.12
Subtotal 20.12
Shipping 10.18
Total 30.30
Re: order BulkApothecaryOrder-45480 from Bulk Apothecary/ UPS PICK UP RETURNED ITEM
TO: 1 More1 recipient
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FROM: Faye Thomas
TO:sales@bulkapothecary.com
Message flagged
Tuesday, November 6, 2012 12:17 PM
From: Bulk Apothecary <sales@bulkapothecary.com>
To: MS. ROBBIE THOMAS-BENNETT <THOMASFAYE68@YAHOO.COM>
Sent: Wednesday, October 17, 2012 3:58 PM
Subject: order BulkApothecaryOrder-45480 from Bulk Apothecary
Thank you for your purchase from Bulk Apothecary. Your order will be shipped as soon as possible. We do try to ship all orders within 1 business day but under rare circumstances it may take a couple days for processing. For any questions please do not hesitate to call our home office or send us an email. Thank you and have a wonderful day!
You can always find out the current status of your order by going to
https://order.store.yahoo.net/OS/stat?yhst-57920789322411+45480+720b1dd3a679b289c687
Date Wed Oct 17 12:58:55 PDT 2012
Ship to MS. ROBBIE THOMAS-BENNETT
1121 OHANA WAY UNIT 207
NORTH PORT FL 34289
US United States
941-539-8949
Bill to Same
E-Mail THOMASFAYE68@YAHOO.COM (emailed)
Via UPS Ground
Payment Visa
Comments IF RESIDENT ISN'T AT HOME PLEASE LEAVE PARCEL AT THE FRONT OFFICE @ THE FOUNTAINS OF NORTH PORT APARTMENTS.
Name Code Qty Each Options
--------------------------------------------------------------
1 Lb. of Argan Oil 1poundarganoil 1 20.12
Subtotal 20.12
Shipping 10.18
Total 30.30
Re: order BulkApothecaryOrder-45480 from Bulk Apothecary
TO: 1 More1 recipient
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FROM: Faye Thomas
TO: sales@bulkapothecary.com
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Thursday, November 8, 2012 10:08 AM
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HERE IS DELIVERY CONFIRMATION THAT YOU HAVE RECIEVED YOUR RETURNED SHIPPMENT FROM ME ON 11/02/2012; WHICH WAS SIGNED BY A HAYES AND ETC.... WHEN WILL U HAVE MY REFUND SENT? THIS IS THE 2ND EMAIL OF ME REQUESTING MY REFUND; WITH NO REPLY FROM YOUR COMPANY.
Returned On:
Friday, 11/02/2012 at 11:14 A.M.
Left At:
Dock
Signed By:
HAYES
Proof of Delivery
Additional Information
Type:
Package
Weight:
2.00 lbs
Shipment Progress
What's This?
Location
Date
Local Time
Activity
Akron, OH, United States
11/02/2012
11:14 A.M.
Returned to shipper
11/02/2012
6:20 A.M.
Out For Delivery
11/02/2012
5:00 A.M.
Arrival Scan
Middleburg Heights, OH, United States
11/02/2012
4:02 A.M.
Departure Scan
Middleburg Heights, OH, United States
11/01/2012
11:48 P.M.
Arrival Scan
Jacksonville, FL, United States
10/31/2012
9:19 A.M.
Departure Scan
10/31/2012
4:59 A.M.
Arrival Scan
Port Charlotte, FL, United States
10/30/2012
9:45 P.M.
Departure Scan
10/30/2012
3:26 P.M.
Pickup Scan
United States
10/29/2012
4:40 P.M.
Order Processed: Ready for UPS
Shipping Information
To: STREETSBORO, OH, US
Shipped By UPS Ground