Complaint Review: Buning The Florist

I am active duty Military so I am unable at times to be "on time" with special occasions. On 12 May 2006, I went online to samedayflower.com and ordered Mother's Day flowers for my mom. I received an email confirmation within minutes confirming my order. I was given a delivery date of 13 May 2006, the Saturday before Mothers Day. Additionally, the email stated the bill was for $68.79.

On 14 May 06, I called my Mom for Mother's Day and found out that she had not received the flowers.

I immediately started my inquiries as to where the flowers were. I called the number listed (800-937-7645) on the confirmation email and made contact with a call center who promised to forward my complaint. I called that number twice on Saturday and Sunday, 13 and 14 May 2006.

On 15 May 2006, I called a number 800-799-0052 listed on their website under terms policies and was informed by a call center that the complaint would be forwarded to the florist. I then called during "their business hours" to 800-937-7645 and was put in contact, at my request, with "billing" and got a voice message that stated, "thank you for calling Billing at Buning Florist, I can't answer the phone right now, please leave a message". I left a message with my complaint and phone number and name for them to call me back. No call received.

Those flowers were delivered to her home at 3:25 on 15 May 2006, 2 days after the "Guaranteed" delivery date stated in the confirmation email.

Okay, so supposedly all was said and done.

I check my bank statement to confirm payment to this company and found that I was charged $70.96.

On their website they give a contact email contact@buning.com. I forwarded all my emails that I had been sending to order@buning.com (which is where I got the confirmation email from) and all were sent back with "Failed; 5.1.1 (bad destination mailbox address)". I called the numbers listed with no luck and they stole money from me. More that was stated in my confirmation email

Thank you for listening.

Still trying to get resolved.

Jerry
Santee, California
U.S.A.