Complaint Review: Burger King

I went to Burger King located at 3001 Montopolis Dr, Austin, TX 78741 to order some food. I pulled up to the drive thru menu to place my order for a number 8 with cheese. Yet this Burger King employee taking orders assumed (instead of listening attentively) that i requested a ice tea. Then instead of allowing me to explain what i actually requested this employee just told me "ok sir pull up to the second window" with out trying to get my order correct. So i decided that i would go inside of the restaurant to place a complaint with the manager (Nancy) because i did not have time to repeat my order over several times. Let me add that on a few sporadic occasions in the past i had this same issue with poor customer service at this particular Burger King. I also had to place a few complaints in that i assume Nancy was aware of.

Moving on with the story, Nancy became very evasive towards my complaint. I always thought that in customer service a restaurant manager was suppose to show empathy and listen to a complaint rather than disputing it. Nancy then told me in a very condescending way to leave what she claimed to be her establishment. Wait a minute her establishment as if she is the owner of the entire Burger King franchise? I replied by telling her that she was not the owner of the entire Burger King franchise loud enough for her to hear me as she stood back in a defensive manner. Then i asked for her name so that i could complain about her conduct. While standing back in her defensive manner, Nancy told me again to leave her establishment in a condescending manner. Once again before leaving i asked for her name. Finally she told me that Nancy was her name and that she was going to call the police. So i began to leave at that point ok. Nancy was aware of my intentions to place in a complaint on her. That is when Nancy decided to follow me outside to get my license plate number in order to report me to the police. Why would that be so necessary when there was never any threats, assault, vandalism, or vulgar language used? Yes i made previous stops at this particular Burger King but the only issue was to address poor customer service. I had no interest in dealing with Nancy personally outside of my complaints regarding the poor quality of service where she so called managed.

Continuing with the story there was a female off duty officer who happened to be there after the incident with Nancy. This officer asked for my side of the story. After telling her she asked for my I.D. She then advised me to wait until the officer that Nancy called arrived. I complied and waited. After the other officer pulled up he got my side of the story. This officer than told me to wait while he got Nancy's side of the story and not to interrupt. With that i also was compliant. I over heard Nancy deceitfully telling this officer how i was in some manner harassing her place of business and causing problems where she worked (Due to prior complaints regarding poor customer service) yet Nancy wanted to play the victim role instead of truthfully explaining my previous visits to that Burger King. Nancy then had a criminal trespass placed against me just because i had made these previous complaints (that Nancy claimed to be harassment) where she worked. Ill assume that she was attempting to save face prior to me being able to place my complaint in on her. Other than that i feel that her actions were too over the top and disrespectful towards me as a customer. This is a practice of bigotry...

This manager named Nancy does not seem to be well rounded enough with interpersonal and customer service skills to be in the customer service field. She should be fired in my opinion and placed on some type of psyche medication. Ill advise anybody in the Austin Location to avoid the Burger King located at the 3001 Montopolis

Austin, TX

(512) 386-8327