Butch's Amoco BP 3 1/2 months and we're still waiting to get our car back Ames Iowa
We brought our 1996 Chrysler to this crook for a transmission repair in August , 2004 . We were told by the manager , JR. Rolfe that these transmissions are only good for 100 K miles and he quoted us a price of $1200 - $1900 depending on whether he had to replace it with a new or rebuilt unit .After a month of waiting for our phone calls to be returned , we finally got our car back with a junkyard transmission with 90K miles on it .We paid over $1400 and it lasted less than 2 weeks . We brought the car back to Butch's Amoco/BP and for the next 2 months we had no idea where the car was or who was working on it . JR refused to return our calls and left us on hold while he ran other errands .
We finally found out through other channels that the car had 3 transmissions put in it and was somewhere in Des Moines . Apparently ,Butch's credit in Ames was so bad that no one wanted their business and it had to be farmed out to an anonymous junkyard .After contacting the junkyard , we found out that there was an arguement over who was responsible for replacing the 3rd transmission . Great ! By this time , we had been without our car for over 2 months . JR never called us or let us know what the status was on our car even after all that . Left with no choice , we finally filed a complaint with the Attorney General's Office of Consumer Fraud .It is now 3 1/2 months since we put our car in for repair with these crooks .We have been without our car since Summer ! We had to buy another car just to get around !
Tom
Ankeny, Iowa
U.S.A.
1 Updates & Rebuttals
Tom
Norcross,Georgia,
USA
Butchs Amoco / BP
#2Author of original report
Tue, October 20, 2009
We brought our 1996 Chrysler to this crook for a transmission repair in
August , 2004 . We were told by the manager , JR. Rolfe that these
transmissions are only good for 100 K miles and he quoted us a price of
$1200 - $1900 depending on whether he had to replace it with a new or
rebuilt unit .After a month of waiting for our phone calls to be
returned , we finally got our car back with a junkyard transmission
with 90K miles on it .We paid over $1400 and it lasted less than 2
weeks . We brought the car back to Butch's Amoco/BP and for the next 2
months we had no idea where the car was or who was working on it . JR
refused to return our calls and left us on hold while he ran other
errands .
We finally found out through other channels that the car had 3
transmissions put in it and was somewhere in Des Moines . Apparently
,Butch's credit in Ames was so bad that no one wanted their business
and it had to be farmed out to an anonymous junkyard .After contacting
the junkyard , we found out that there was an arguement over who was
responsible for replacing the 3rd transmission . Great ! By this time ,
we had been without our car for over 2 months . JR never called us or
let us know what the status was on our car even after all that . Left
with no choice , we finally filed a complaint with the Attorney
General's Office of Consumer Fraud .It is now 3 1/2 months since we put
our car in for repair with these crooks .We have been without our car
since Summer ! We had to buy another car just to get around ! Tom
Ankeny, Iowa
U.S.A.