Complaint Review: Butler Patches Butler Sourcing Butler Custom Caps Butler Digitizing ButlerPatches ButlerSourcin

JT, 

We are sorry for the inconvenience this has caused you. Our Manager checked the status of your order and she confirmed that FedEx delivered the patches to the address you gave us, she also sent you an email with the FedEx tracking number for your reference. 

Do feel free to reach us if you have more queries and concerns.

Thank you.

Butler has defrauded our organization of $350.00 worth of patches we paid for on August 4th, 2011 and has yet to produce even one.

Butler Sourcing,

https://www.butlersourcing.com/customerarea
Your username is C6415782 and your password is J0fxSgsz


Our order was started over 5 months ago. My credit card was charged right away. Michelle Parker claimed the patches were sent to the P.O. Box then returned to your company due to Fed Ex being unable to deliver to a P.O. Box which any legitimate company should have been aware of ahead of time. An alternate home address was given weeks ago to resolve this alleged
issue. My organization has been more than patient regarding this whole situation.


We want:

1. The tracking number to Fed Ex that the patches were ever sent at all.

2. The prepaid for patches themselves.

This is soon to be an interstate fraud case involving the FBI if something is not professionally resolved ASAP.

.
Sincerely,

JT Ready
Patrol Leader
USBG
(480) 255-5266

My name is Charles and I am one of the managers at Butler Patches. I believe most of these complaints were during a period when we were having major production issues. I apologize to anyone that had their order delayed because of this.

We are running smoothly now so any order placed will be handled in a timely manner. For those with questions or concerns, please feel free to contact me. If you are not happy with an order you received send me the corrections needed and we will redo it for free.

Thanks

I find it amazing that the company would have time to address a complaint here but not have time to address phone calls to resolve product issues. After many attempts to discuss a resolution with Butler Patches they will only speak to me via email and none of the people involved are capable of addressing my actual resolution. Basically, the one guy that can refund my money won't speak to me but the company has time to research the possibility that the original poster might be an employee.

Absolute rip-off company, many people have replied to your lies via forums and none of them have had their money back or their ordered products. I am one of them, who is still being fobbed off with excuses even after asking for a full refund twice.
Shoddy lie filled customer service, DO NOT use Butler Patches/ Butler Sourcing. SCAM

We have strong reason to believe that this poster is an ex-employee. We have seen similar posts with vague details on the following pages:

http://www.ripoffreport.com/reports/0/429/RipOff0429348.htm(((Redacted)))
We have replied to the above posts and have yet to receive a response. If you are interested in getting your money back, why won't you communicate with us on a public forum? Post specific details (date of order, order number, customer ID number, shipping address) on your order here and we will resolve the issue promptly if necessary.

We strive for unsurpassed customer service and a quality product. If anyone would like to discuss the above claims, please feel free to contact our general manager Ryan at 800-698-5746.

Best Regards, Bryan Flores CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.