Butterflieslimo.com Poor Customer Service Willoughby Ohio
The evening before (less than 24 hours) before a limo ride to and from dinner for two couples celebrating 15 year wedding anniversaries - BILL, calls and says "there is a problem... A wedding is going to run long and is it ok if we send a different vehicle?"
At this point (8:30 PM 6/19 with a 7:00PM pick up looming on 6/20), what are my options? Babysitters are already scheduled, the restaurant was booked weeks in advance?
Well - Bill says "I'll give you an additional hour free" Like I want to sit in vehicle and just drive around an extra hour? Yeah - we'll just drive around, keep the babysitters out extra late too. Bill- also said he would give me a bottle of Asti -ooohhhh. What I wanted was a limo - not extra time or cheap wine.
Bill said he would send a limo van with "wrap around leather seats, wood floor and dome lights". He said- "it's a really nice vehicle".
So I have no options here - The 8 person white limo that was promised he won't have available. So I said fine. Again- it's 8:30 PM Friday night.
Well his "limo" van arrives the next day with an Igloo cooler on the floor. The wood floor was a piece of paneling screwed down on the floor. It had dome lights, mood lights set in torn vinyl. The seats were individual captains chairs facing each other and a row of three in the back. Yes, they were leather wrapped. In four of the seats, our heads bounced against the mood light wood trim and we had to slump don in the sets or lean forward to keep from banging our heads.
When we got to the restaurant (after we had the guide the driver there), we waited for him to open the door. Only to have him wrap on the window to ask us to unlock the door.
So Butterfly Limo, Butterfly Limousine, Butterflies Limousine or Butterflieslimo can eat cr**. He will swear up and down I agreed and delivered as he promised. Funny because I had no choice.
I have ridden in better rent a car shuttle than this, been in conversion vans that were nicer.
I have had limo rides 17 times in my life. This one ranks at a tie for last with a limo I had in Chicago once (it was an actual limo but it was filthy).
It put a damper on the Anniversaries
Maestro
North Royalton, Ohio
U.S.A.
1 Updates & Rebuttals
Unhappy
Willoughby,Ohio,
U.S.A.
I represent Butterflies Limo This is my rebuttal
#2Consumer Comment
Tue, July 28, 2009
In response to report #464990. from Butterflies Limo 1-440-951-6354
The gentleman in question was given an option on Friday June 19, 2009 after we found out that the wedding the following day before his run would be running late. I was gracious enough to even call him, because most companies would't have even bothered. (The person who reported this was not even the one who contracted me out) I gave the gentleman in question the option of either having the limo van (by the way this is a newer excellent vehicle and I have verification from others who have used the vehicle)...pick him up on time, and then the limo would take over from there at the restaurant.
The gentleman in question, who goes by many names, had the option on Friday 6-19-09 to look on my webpage and then make his decision. His comment about having no options was totally false. When he looked on my webpage, and after I added an extra hour and a bottle of asti spumante (which was not a cheap bottle) he chose the limo van. Please bear in mind, his report was given anonomously.
Both myself and the driver of his event gave him the option of switching to the limo. He explictly stated that he wanted to stay with the limo van and wanted the exta time I offered him and the free bottle of asti.
The driver that evening stated that at no time did he, his wife, or anyone else complain about the vehicle in any way shape or form.
The gentlemen in question kept stating that he had no choice of vehicles, this was a total lie. Considering the fact that he had choices and had nothing to do with the payment of that evenings events, his complaints are totally unjustified!