Complaint Review: BUY.COM

I placed an order on Buy.com.  Since their ordering through Amazon.com process is not clear, I clicked the order button twice and received a duplicate order.  i contacted Buy.com to inform them.  The customer service rep advised me to refuse the second (duplicate order) package.  The package was delivered to my mailbox, so I wrote "REFUSED" on the package and dropped it off at my local post office.

Several days later I get an email saying they have refunded my money, but it is not the full amount.  I contacted Buy.com and they "escalated" my case.  The next day I get this email:

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Thank you for contacting Buy.com regarding order #XXXXXXXX.

Below is the response of the Marketplace Seller Perfume Worldwide.

The package does not show any refused delivery and we have received the package back. We cannot issue any refund. Thanks.

Regards,

Ms. C. Chigbo

IO, Perfume Worldwide Inc - North America Office

5163481164

((Redacted)))

 

Please let us know if this e-mail resolved your question:

 

If yes, click here:

http://www.buy.com/s.asp?r=50589733&e=clari&b=1

 

If not, click here:

http://www.buy.com/s.asp?r=50589733&e=clari&b=0

 

For frequently asked questions, you may visit our help page by clicking on this link:

 

http://www.buy.com/help/welcome-to-help/67211.html

 

Please do not reply to this message. It was sent from a notification-only address that cannot accept incoming email.

 

If there is any additional information required for us to completely resolve your concern, please visit our help page by clicking on this link:

www.buy.com/support

 

You may copy/paste relevant information from this email.

 

 

Sincerely,

 

 

Dan

Buy.com Customer Service

www.buy.com

 

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It was forwarded through Buy.com, but when I contacted them, they had no record of the email!  They informed me that the third party vendor charged me a restocking fee based on their explanation above!  That makes no sense to me!  I am currently on hold, and have been for 54 minutes.  The representatives keep transferring me because every one of them has no idea what's going on.  I expect to get a full refund for the merchandise.  You can bet I will NEVER deal with these people again!  I will advise everyone I know to stay away from them as well!

HORRIBLE HORRIBLE customer service.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.