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BUY.COM Advised me to return duplicated order package, then refused to refund full amount. Internet
I placed an order on Buy.com. Since their ordering through Amazon.com process is not clear, I clicked the order button twice and received a duplicate order. i contacted Buy.com to inform them. The customer service rep advised me to refuse the second (duplicate order) package. The package was delivered to my mailbox, so I wrote "REFUSED" on the package and dropped it off at my local post office.
Several days later I get an email saying they have refunded my money, but it is not the full amount. I contacted Buy.com and they "escalated" my case. The next day I get this email:
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Thank you for contacting Buy.com regarding order
#XXXXXXXX.
Below is the response of the Marketplace Seller Perfume Worldwide.
The package does not show any refused delivery and we have received the package back. We cannot issue any refund. Thanks.Regards,
Ms. C. Chigbo
IO, Perfume Worldwide Inc - North America Office5163481164
((Redacted)))
http://www.buy.com/s.asp?r=50589733&e=clari&b=1
If not, click here:
http://www.buy.com/s.asp?r=50589733&e=clari&b=0
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http://www.buy.com/help/welcome-to-help/67211.html
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Sincerely,
Dan
Buy.com Customer Service
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