BUY.COM BESTBUY MARKETPLACErakuten.com THEY TAKE YOUR MONEY AND NEVER DELIVER THE PRODUCT Internet
I purchased a projector screen on the Best Buy buy.com marketplace on 11/29 with an arrival date of 12/9/14.
Last week I called Ratuten when the order updates were not arriving, and they said it was not yet processed. I was concerned because it was due to arrive this week and I questioned them. The representative told me it would arrive on time. About a day later on 12/5/14 I received an e-mail confirmation stating the order was shipped via fed-ex.
When it did not arrive today, I called them. First they told me the order was shipped but had no tracking number. I called Fed-ex who confirmed nothing nationwide was due to arrive at my home (yes fedex can track that.)
I called them back and confronted them and was told the order was "lost" at the warehouse and not shipped. They said they needed 3-5 days to investigate, but the money cleared my bank last week, and they can't tell me anything at all.
I called a third time and they claimed that they never charged me for it. I gave them the date and time it cleared my bank and they said it was a "system error" but they have no idea what happened to the order and are now "investigating" and want me to give them a week.
So they took the money from me last month for an order that never shipped and they claim they don't know what happened to.