Complaint Review: Buy.com

Dear Sir/Madam,

I placed this order #30834105 (SKU:202220629 Creative Labs Fatal1ty 1010 Mouse) on Dec-06-2006 at buy.com web store,

and they shipped it to me after Jan-04-2007, and it was delivered on Jan-10-2007 (35 days later),(UPS Tracking# 1Z4E076Y0300018248)

because of their awfully late shipment, I missed the deadline for my rebate submission. And Creative denied my rebate application saying that my rebate did not meet the requirement of postmark date.

when I tried to reach buy.com customer service all i got was an automated reply. After 7-8 emails finally they sent me an email, they say;

"Please note if you feel that you have been denied your rebate in error, please contact the manufacturer directly to rectify the mistake"

My question is :

Should it be regarded as normal to receive an item 35 days later after purchase made, the weird thing is the company's address is 2 hours drive away from me. Instead of accepting their fault they are trying to stall off me.


best regards...

Mehmet
Seaside, California
U.S.A.