Buy.Com rip-off! Fraudulent billing! Violation of company refund policies! Mira Loma California
I placed an order for an Apple, i-Pod on Monday morning, July 26, 2004. As it was an expensive item, and since it was an anniversary present for my husband, I paid an extra $12.00 for 2-day Fed Ex shipping so I would have time to verify the quality of the item.
On July 29th, after multiple request for a shipping status update, I had not recieved the shipment or a response as to an expected date of shipment. On July 29, 2004, I submitted a request via the company customer service website to have the order cancelled. I purchased the i-pod elsewhere. (Buy.com doesn't bother to list a customer service telephone number. E-mail is the only way to contact anyone!) I received no response.
Despite my cancellation request, the package was delivered to on August 2nd, 2004. I refused delivery and sent the item back, unopened, and requested a refund, both via e-mail, in an on-line submission through their website, and in writing via US Mail. I tracked the return of the package via Fed Ex and know that Buy.com recieved the package on August 9, 2004, signed for in their returns department by A. Sanchez.
Still, 2 weeks later, I have not received a refund and continue to get the "run-around" with their customer service. Company policies of Buy.com dictate a refund will be issued within 9 days of return. Despite multiple requests for service, assistance, and an indication of when I can expect a refund ($307.98 to be exact,) I have gotten little response other than mass generated e-mail and "customer service" canned replies. I have taken the dispute up with my credit card company but want others to be warned.
Buyers be ware of the sub-standard customer service and fraudulent billing practices of Buy.com.
Chelsey
Seattle, Washington
U.S.A.
3 Updates & Rebuttals
Chelsey
Seattle,Washington,
U.S.A.
Buy.Com, Inc. Corporate information
#4Author of original report
Thu, August 26, 2004
For anyone interested in direct contact information for these yahoos:
Buy.com, Inc. (incorporated in Delaware)
Corp Number: C2116531
Filed 08/05/1998
Status: Active
Mailing Address:
Buy.Com, Inc.
85 Enterprise
Aliso Viejo, CA 92656
President: Neel Grover
CEO: Scott Blum
Agent for Service of Process (where to send notice of your lawsuit against Buy.Com):
Corporate Research Solutions, Inc.
12631 East Imperial Highway Ste D116
Santa Fe Springs, CA 90670
The only telephone number "customer service" was willing to provide was 1-877-780-2464. But don't expect anyone to answer with the "authority" to help you. Beyond that phone number, the crooks on the other end of the phone line refuse to provide any additional information beyond the canned song and dance "your request is being reviewed, and if authorized, you may have your refund within 5-7 business days." They refuse to give direct contact information as to corporate offices, and would not provide the name and address for the Service of Process. (I found it on the California Secretary of State website.)
I plan to file a complaint with the company directly ( although I know it will be absolutely worthless,) and via the State Attorney General's Office. Another option I'm considering is filing a complaint with the Federal Trade Commission consumer protection division. Anyone else have other ideas?
Chelsey
Seattle,Washington,
U.S.A.
Buy.Com, Inc. Corporate information
#4Author of original report
Thu, August 26, 2004
For anyone interested in direct contact information for these yahoos:
Buy.com, Inc. (incorporated in Delaware)
Corp Number: C2116531
Filed 08/05/1998
Status: Active
Mailing Address:
Buy.Com, Inc.
85 Enterprise
Aliso Viejo, CA 92656
President: Neel Grover
CEO: Scott Blum
Agent for Service of Process (where to send notice of your lawsuit against Buy.Com):
Corporate Research Solutions, Inc.
12631 East Imperial Highway Ste D116
Santa Fe Springs, CA 90670
The only telephone number "customer service" was willing to provide was 1-877-780-2464. But don't expect anyone to answer with the "authority" to help you. Beyond that phone number, the crooks on the other end of the phone line refuse to provide any additional information beyond the canned song and dance "your request is being reviewed, and if authorized, you may have your refund within 5-7 business days." They refuse to give direct contact information as to corporate offices, and would not provide the name and address for the Service of Process. (I found it on the California Secretary of State website.)
I plan to file a complaint with the company directly ( although I know it will be absolutely worthless,) and via the State Attorney General's Office. Another option I'm considering is filing a complaint with the Federal Trade Commission consumer protection division. Anyone else have other ideas?
Chelsey
Seattle,Washington,
U.S.A.
Buy.Com, Inc. Corporate information
#4Author of original report
Thu, August 26, 2004
For anyone interested in direct contact information for these yahoos:
Buy.com, Inc. (incorporated in Delaware)
Corp Number: C2116531
Filed 08/05/1998
Status: Active
Mailing Address:
Buy.Com, Inc.
85 Enterprise
Aliso Viejo, CA 92656
President: Neel Grover
CEO: Scott Blum
Agent for Service of Process (where to send notice of your lawsuit against Buy.Com):
Corporate Research Solutions, Inc.
12631 East Imperial Highway Ste D116
Santa Fe Springs, CA 90670
The only telephone number "customer service" was willing to provide was 1-877-780-2464. But don't expect anyone to answer with the "authority" to help you. Beyond that phone number, the crooks on the other end of the phone line refuse to provide any additional information beyond the canned song and dance "your request is being reviewed, and if authorized, you may have your refund within 5-7 business days." They refuse to give direct contact information as to corporate offices, and would not provide the name and address for the Service of Process. (I found it on the California Secretary of State website.)
I plan to file a complaint with the company directly ( although I know it will be absolutely worthless,) and via the State Attorney General's Office. Another option I'm considering is filing a complaint with the Federal Trade Commission consumer protection division. Anyone else have other ideas?