Complaint Review: BuyATimeShare.Com

I would just like to make comment on the part about the 7-day refund policy.  I'm confused because I just received a contract on which it clearly states that it is possible to receive a refund up to 7 days after signing the contract.

I have been trying to sell my timeshare for years. I have contacted several companies and each time they gave me the same old sales pitch, money up front and we'll get this sold. Over and over again nothing has been done. When I came across Buyatimeshare.com I was skeptical to fall into another scam and lose
more money. My account was assigned to Quincy Browne. From the beginning he was very professional. He was very specific in the process of selling a timeshare and took the time to answer my questions and take me online to show me the company's number one standings in the industry. We worked together to come up with a competitive asking price. My timeshare was sold in 5 months!

I wish I would have known about Buyatimeshare.com from the start and I would not have wasted all kinds of money going with other companies who make themselves sound good but really are nothing but a scam. I would recommend Buyatimeshare.com and Quincy Browne to anyone who is looking to sell their timeshare. He is very professional and very thorough.- D. Jones (Australia)

Quincy Browne

Once again, thank you so much for your patience and honesty today - very much appreciated. I look forward to hearing from you and your colleagues this evening. Jacki was very efficient and I am excited at the prospect of dealing with your company and your colleagues.

Kindest
Regards

- J. Tsang (United Kingdom)

Buyatimeshare.com is a life saver! Thank you Quincy Browne! Each time I called in their customer service was superb. Everyone I spoke with was very knowledgeable in timeshares and answered all questions that I had. It wasnt like other companies where you get a clueless secretary answering the phones or an automated system that you have to talk to that never understands you anyways. It is real people all the time, and like I said they actually know what they are talking about. It did take 10 months to sell my timeshare but with the customer service and honestly that they provided it was worth the wait while working with them instead of another company.- M. Durke (Orlando, FL)

Just a note to commend Karen Content on the great job she did in renting our time share for us. She did everything she could to make it a smooth transaction and I felt very comfortable in dealing with her.

Thanks again,
-
B. Burr (Guttenburg, VA)

I had a great experience! My rep. was Karen Content and she made everything so easy! I told her where I wanted to go and she took it from there. We are a family of four and she was able to get us connecting rooms! There is a language barrier at the resort so having Karen was just great. She took care of
everything, including making arrangements for the all inclusive at the resort. This is the first time we ever rented a timeshare or used a broker and Karen was so reassuring and pleasant....and PATIENT!- Peter and Elly (Jamaica, New
York)

Good morning Karen;

I just want to say thank you for everything, we just got back from Florida it went phenomenal, my son had a blast.This was one of my best Vacations thank you again ,the place was beautiful, the service
incredible.


Thank you.

- M. Rivera (South
Hackensack, NJ)

Cynthia,
My condo is sold and now I am awaiting for the deed to be recorded. Theprocess was so easy and fast. I was told 6-8 weeks beginning of September and had one small issue but everyone was so helpful to
get this done in time to save me from making Novembers payment. Thank you again so much. Please let me know who your boss or Manager is and I an send him/her my appreciation also.

A. Robles
One Happy Timeshare
Seller- A. Robles (Charlotte, MI ad#51777)

I live in Norfolk, VA, on the beach of the southern end of the great Chesapeake Bay. Actually, I don't live on the beach (yet) but in a condo that's a couple hundred yards from the beach. I have a front row seat to
watch the ship traffic coming into the port of Norfolk and the Norfolk Naval base. At night I can see the string of lights on the Chesapeake Bay Bridge and Tunnel. I also have a time share at Colonial Crossing in Williamsburg, VA, which is less than an hour up I-64.

I have not made proper use of this beautiful property and have been trying to sell it for about a year. I think I have been the prey of every crooked company of the Internet that pretends to be selling time shares.

Fortunately I received a call from Matthew Belinski at BuyaTimeShare.com. Mr. Belinski patiently worked with me for hours on the phone to enlighten me on the crooked companies I was dealing with. He explained the role and record of success of BuyaTimeShare.com. I finally decided to advertise my property with Matthew. He in turn has seen to it that I got a V.I.P deal and a front page ad on the Buyatimeshare.com web
site. This will run indefinitely until my buyer is found. I have had so many great conversations with Matt that I really feel like I know him personally.

If he came into the room where I am right now I feel like we could pick up our last conversation where we left off. I know Matt is looking after me and my interests. He never pressured me to go with his company. Rather he patiently informed me of how his company works and what a mess I was in with the other companies. I don't have the dubious and sinking feeling in my stomach that I have had when dealing with the other companies. I look forward to a positive and hopefully short relationship with Matt and
Buyatimeshare.com.
- M. Morgan (Norfolk, VA)

I have successfully rented my timeshare With the pleasure from sales rep Ms. Karen Content. I Extend my deepest gratitude towards your company. And the excellent staff, I wouldnt have been able to rent my timeshare out this year.

Once again thank you for all of your help. I never knew your advertising would get this many hits. Thanks Again You did a great job!!! Excellent customer support Job well done!! looking forwarded working in doing business with Karen content again and again. Thank you so much for this wonderful opportunity to
rent my timeshare. Your services were simply Outstanding. I highly recommend any owner wanting help with renting their timeshare to start with Buyatimeshare.com .This was the first time I had The opportunity to rent my unit out and had it rented with just the first one-month request. Thanks again for your wonderful service. ( Karen Content is a Jewel ) She have such a professionally pleasant attitude. She is like a good friend and we have only met over the phone! Many thanks to Vacation Property Resales
Thank You,
-
Ms. Yolanda Miles (Ad #018939)

Debbie, I just wanted you and all of your staff to know what a great job you did in assisting me to get my timeshare rented. Debbie worked tirelessly with the resort to make it all a success. I would recommend Debbie Roy highly to aide in getting your timeshares rented or sold. She does not give up and everything
worked out even better than expected. Thanks to you again Debbie, what an asset you are to your
company.

Mary E. Brown
Timeshare owner-
Mary E. Brown (California)

When I first contacted Quincy Browne about selling my timeshare I brought up the fact that he had complaints about him online. I was a little nervous because the complaint said that he was rude and aggressive. I couldnt disagree more! He was very polite and helped me with every aspect of selling my timeshare. He did explain to me that there are going to be complaints on every company, Wal-Mart,
Lowes, Home Depot etc. I then took a look at their ranking report and saw they are the number one company for selling timeshares. I also went on and read other testimonials on Quincy Browne that said the same things I am saying. He was very patient while I made my decision as to sell my timeshare or not. He made calls to the resort to see what I had available so we could properly advertise my timeshare. His assistant was just as helpful giving me updates on the status of my timeshare and answering any questions that I had throughout. The fact is that you cannot believe everything you read online. Buyatimeshare.com and Quincy Browne are a great team and I would recommend anybody to him to sell their timeshare.- John (San Diego, CA)

Thank you Buyatimeshare.com for finally selling my timeshare. It has been a nightmare trying to find a company that actually sells them! There are plenty of companies that put them on a website and say they will sell them but Buyatimeshare.com is the only company that actually does sell them. Over the course of 5 years my property has been listed with 5 different companies.

Buyatimeshare.com was the only company that took my phone calls and followed up when I left messages. They were the only company that I always got through to and never had to fight to talk to someone who could help me when I was frustrated or had questions. They are an incredible company and there should be
other companies that are as honest and successful as they are out there.-
Charles (New York)

SOLD SOLD SOLD! I finally sold my timeshare. After months of extensive research I decided to try to sell my timeshare with Buyatimeshare.com. I have heard so many horror stories about people trying to sell their timeshares that I wanted to be sure to go with the right company. I did so much research on
timeshare resale that I was going crazy! It was a nightmare owning a timeshare and at no fault of my own I was suckered into an expensive timeshare that I thought nobody would ever buy. Within a month of being on the market with Buyatimeshare.com I got $23400 for my timeshare. I have already recommended
Buyatimeshare.com to my friends and family and will continue to recommend them to anyone I encounter that is looking to sell a timeshare. GO BUYATIMESHARE.COM!!!!- Adrain (United Kingdom)

Thank you Karen,

You as well have a (hate using that "w" word) great healthy, happy winter. I appreciate your excellent service in being able to provide this timeshare for us. Our sincere thanks.

Frank and patricia
- Frank and Patricia (Canada)

Debbie you have been awesome. Thank you for all of your help.
-
Gloria Merced (Florida)

Debbie Roy,
Thank you very much for all your help with our timeshare purchase. It was a pleasure to do business with you. My friends all told us not to buy on-line. We would be sorry. We were not. With experienced
people like Debbie to work with the process was so much easier. Whether you are a buyer or a seller, please contact Buy A Timeshare and work with Debbie Roy. She is a real professional and I have recommended her to my family and friends (especially the ones who paid much more for their timeshare through you know who). It was great working with you.
- Janet and Jim
McCormack (Virginia)

Debbie I want to thank you so much for your quick and competent response to my request for a rental. I had the confirmation from the Renaissance when I arrived home from L.A. I will surely recommend you and Buyatimeshares.com to anyone who might be interested in buying, selling or renting a timeshare.I was
very pleased with the competent way that my request for a rental was handled and will not hesitate to call on this company again. Debbie was most courteous and answered all my questions and returned phone calls promptly. Sincerely, Bernice
Creed- Bernice Creed (Private)

Debbie,
I appreciate all the help through this process. You have been wonderful and I cannot express how helpful Janell and Jodi have been from the title agency. You have all made this process less stressful! Thank you again for your time and effort- Lori Whitaker (Ohio)

I wish to recognize Debbie Roy for the outstanding customer service she provided me during a recent closing issue with a property that I was trying to purchase. She went above and beyond , insuring that
my expectations were exceeded.. Her follow thru on this issue saved me several hundreds of dollars, which I am very grateful for. I would high recommend Debbie Roy as your specialist with Buy a Timeshare.-
Dorie Young (California)

Dear Waika,

Thank you for assisting in our potential purchase of a Marriott Newport Beach timeshare. You were very professional in handling the transaction, returning calls promptly and following up with my many
questions. We look forward to finalizing the closing and using our new purchase!

Thank you- Jeanne Parker (Austin, TX)

I will start by saying that I am sorry for any miscommunication in this transaction but it is completely unfair and unsubstantiated for this woman to file a complaint on this website. This woman requested our help in promoting her timeshare through our website. We did enter into an agreement with this woman and advertised her property. Contrary to her statement, she was in fact told very clearly that her credit card would be charged the very day she listed which she agreed to, as with all our customers, because we build the ads immediately and this costs money. Apparently someone told this woman we weren't reputable, and for some reason she believed this, and called to cancel her ads with our company. Since she was past the 72 hour cancelation period, SHE AGREED to an 80% refund which was more than fair considering we didn't have to refund anything. I have an email from this customer which clearly stated she was happy with this resolution. The refund was processed immediately but it typically takes a few days for the credit card merchant to post a refund. Because there was a delay in processing the refund FROM THE CREDIT CARD COMPANY, she filed this unjust complaint. If she has a problem with the time it takes for funds to be credited back to her account, she should speak to her credit card company. As far as the supposed 7 day grace period to cancel an ad, there is no such thing. This woman most likely spoke to one of many unscrupulous companies out there that told her we were something we weren't and fabricated a law for her to use to strong arm us. They create bogus laws and statutes to misinform their clients. It's absurd. The bottom line is that we did everything on our end as we were supposed to. We placed the ad when asked. We canceled the ad and refunded the agreed upon amount when asked. For her to file a report is completely irresponsible AND unethical on her end. Furthermore, the additional amount of $125 has been credited back even though we didn't have to. We credited it back because we do care and want to do right by our customers, but not because we had to. I have no idea why she would file a report when we did everything we were asked of by this customer. Of course I have all supporting documentation that supports my position and am available by email if there are questions. J.hamilton@buyatimeshare.com