Complaint Review: Buzz Quotes

I used the service in March 2006, and the leads that I got were few and far between or, if any and they didnt look very good. After a month or so of this I contacted Buzz Quotes in June of 2006 and requested that my service be cancelled and to refund my initial 300.00 fee. I spoke to rep named Josh Zigman who did actually get me a refund for the initial amount, after 3-4 additional calls that is.

3 months later in Sept 2006 I was going over my credit card statement when I noticed 2 charges from Buzz Quotes that came up to 505.50. I thought that this must just be an error in billing or something like that, since I had cancelled service 3 months earlier. I called and talked to Josh Zigman and he said "it is a mistake on their part and it will be taken care of". He said to give them 3-4 days or a week at the most and I will see the credit on my card.

It is now Feb 13, 2007 and NO CREDIT, I have called and emailed at least 100 times to the company to try and get this taken care of, with no response. When I do actually get to speak to human I am either told the manager is not in (Greg Morgan) or I just get hung up on. The person ( Josh Zigman) that I used initially to set up the account and to cancel, is no longer with the company, or so I'm told.

I have lodged a complaint with the Federal Trade Commission as well as the BBB, maybe one of them can put a stop to these companies fraudulent activities. Today 2-13-07 I tried to call again, and I actually got to talk to the manager ( Greg Morgan ) and went over my issues again with them. He did admit that my card was charged twice in Sept of 2006 but made it seem like it was my fault somehow.

Before we ended our conversation he said he would send me a form to sign and have notarized that states I will not pursue this matter with the FTC or any other organization, then at when he gets that back from me he will issue me a credit. I told him that he must 1st credit my card before I sign anything for him, to which he replied, Good Luck with the FTC then hung up on me. WOW!!! STAY AWAY FROM THIS COMPANY!!!
Pass this on to as many people as possible and maybe we can shut them down...

JL
Omaha, Nebraska
U.S.A.