C and C Motors Lied about refundable "hold" Chatanooga Tennessee
We were interested in a truck but were looking at another one. We negotiated a purchase price and things that needed to be addressed with the truck (air conditioning wasnt working and the tires were shot). He said he'd hold the truck for us with a deposit.
We asked if it were refundable if we happened to change our mind and both the owner and Rick said it was. This was at 4:00 on Saturday. We called back at 9:30am on Monday and told them that we changed our mind. They said they never agreed to it being refundable and hung up the phone.
We went with another vehicle becuase this dealership felt "slimmy." We were right, but learned a hard lesson. Best we can do is warn other shoppers. Not sure we have any legal standing and it is a lot of money to hire a lawyer over $200. They are crooks!
Do not buy from them! The owner also owns part of the Kia dealership down the road. Stay away!! We did not get the words "refundable" on our receipt because we had two small children running around and we were in a rush to see the other vehicle.
They have no problem screwing a young family. Beware. We actually were warned by a stranger while test driving the vehicle. He said that Rick scammed him too.
2 Updates & Rebuttals
Ashton
Harvest,Alabama,
United States
There was no written contract
#3Author of original report
Mon, October 21, 2019
Yes, we did learn a hard lesson. I normally insist on getting everything in writing and did have the thought to get more specific things written down...and then was distracted with my toddler eating fries off the dirty ground. The receipt did not say non-refundable and we didn't have a contract other than the price quote and necessary repairs.
FloridaNative
West Palm Beach,Florida,
United States
A verbal agreement can't over ride a written agreement
#3Consumer Comment
Sun, October 20, 2019
I know you know this now. But the fact that the dealership said they would refund your deposit doesn't over ride the receipt that states that the deposit isn't refundable. Dealerships are known to say whatever it takes to get you to put money down. Is it sleezy? Yes, IMO.
The fact is, you have to learn to protect yourself no matter how legitimate the dealership appears to be at the time you are there. Get everything in writing. It's the only way you can protect yourself. Don't believe anything verbal. An agreement is only as good as the paper it is written upon.
Verbal agreements are very difficult if not impossible to enforce and never can over ride a written agreement.