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C&C Unisex Hair Salon Nightmare haircut, with my complaint resulting in an attack on ME!!! Saratoga Springs New York
After an very short haircut (the kind that makes your stomach turn and the tears well), I called, and in a very polite and courteous way, told the owner of my dismay. He first told me that he needed see it so that he could decide if HE thought it was a bad haircut!! When I told him nothing that could be done to "fix" my hair (you can't put it back on), that I had just wanted to let him know, he went on the attack. He stated that if it really affected him every time a customer was unhappy, he would not have been in business for 25 years.
I was floored at this point. The conversation ended with him telling me it was my problem, and hanging up on me. I am the type of person who never wants to hurt anyone's feelings, so I very rarely complain when things are not done right, however, I was VERY unhappy with the cut. All that I really wanted was a simple apology, but could not even elicit that with this unreasonable man. Along with filing a complaint here, I have also filed a complaint with mall management.
Jennifer
Saratoga Springs, New York
U.S.A.