Complaint Review: Cabins of the Smoky Mountains

I made reservations for myself, wife, daughter and her three children for a cabin at Cabins of the Smokys in Gatlinburg, TN.  We wanted one with a hot tub and at least three bedrooms.  We settled for one cal DaMar.  The pictures provided looked like everything we wanted.  I was almost and eight hour drive from our house so we were all worn out when we got there anxious to unpack and unwind.  We did an advance check-in so we could go straight to the cabin and were provided an electronic key code.  We went up several flights of stairs that were covered with ice.  When we got to the porch I keyed in the code.  The door made a whirling sound but didn't unlock.  I tried many more times.  It was 15 degrees out side with a 5 month old baby, three year old and seven year old granddaughters with us all freexing.  I called the office and complained their lock wasn't working and we were freezing, also afraid to go back down the icy steps.  In all we were stranded outside over thirty minutes before someone came to fix the entry system.  When we finally got in the kids ran to where the hot tub was to find it inoperable, filthy and full of frozen water.  They should have known that and let us know so we could choose another one.  There were six of us and only two wash cloths in the whole place.  

We also requested Dixie Stampede reservations for the 6:00 pm show on Wednesday the following night and were told there was only an 8:30 show but there was a 6:00 show on Thursday night.  With a baby and two small children 8:30 was too late so we opted for the 6:00 show on Thursday.  I went down to the office the next morning to complain about being stranded in freezing temperatures waiting to get inside, the icy steps that should have been scraped off, and the hot tub that was out of order.  I asked for a credit towards the first night and was told no, that they would send someone to fix the hot tub and only give us 30 minutes nore to check out on Friday morning.  They handed me and envelope that I should have opended immediately that said Dixie Stampede tickets.  

We had as good of time as we could in Gatlinburg Wednesday and were having dinner at a restaurant when my phone rang.  It was Dixie Stampede wanting to know why we weren't there.  I told them the story about the reservation times. She said an opening came up for the 6:00 show on Wedenesday and booked us for that one.  NOBODY from the resort called us to ket us know.  We were told our tickets were for Thursday.  When we got back to the room we opened the envelope and sure enough the tickets were for Wednesday so we missed the show.  I called the office the next morning and complained we missed a show we were not told came available and requested my money back.  Of course they lied and told me that had let me know.  I told them to get me tickets for the Thursday show at 6:00.  They let me know a few minutes later that one was sold out!!!

Friday morning were working furiously to get out of the cabin by our new checkout time (10:30) as they charge an additional $125.00 if your go over.  At  10:15 the clean up crew was there complaing we were 15 minutes late and they were being inconvenienced.  I asked if they knew about my time being changed to 10:30.  Of course they didn't.  These people did not give a rip about customer satisfaction.  I was the worst experience in my entire life!  

I DO NOT RECOMMEND THIS PLACE!!!!!

Gary

Auburn, AL