cableboxandmodem.com Thornton Cable failed to issue refund to aurhorized return Englewood Colorado
I purchased a cable/dvr box from CableBoxandModem.com for $175 on 8/15/16. They require that you pay with a bank check rather than credit card (so that you cannot dispute through the credit card company). Could not get full functionality with it from Comcast. Talked to owner or manger, Jay Bianchi, who offers a money back guarantee, and on 9/12/16 I was issued a Return Materials Authorization Form (RMA). I returned the box by FedEx and it was received on 9/16/16. I did not receive responses to my emails asking for status of the refund. Spoke to Jay once in mid-October and he said my unit was sent to factory for “refurbishing” and it should be back in one week. My subsequent calls and emails have gone unanswered and I have not received my refund.