Cablevision Systems Optimum Abrupt Change to Service Without prior Notification Bethpage, New York
On 10/3/12 Cablevision eliminated it's subscriber's ability to use it's basic cable box in conjunction with a VCR or DVD Recorder. Cablevision gave no advance notice of this very significant alteration of their service. After calling and e-mailing customer support numerous times, and after numerous direct communications with representatives in the Cablevision executive offices, I was told that nothing would be done to restore that option to users who relied on it to record shows when they are at work, on vacation, etc. I was told in every instance that users who wished to continuing recording programs would have to subscribe to the DVR PLUS service for an additional $130+ annually.
My family has subscribed to Cablevision since they first started operating on Long Island. We consider this a deliberate slap in the face, as well as a shakedown attempt to force us into paying more for service we were already receiving.
In essence: Cablevision abruptly and without notice took away a service we were paying for and relying on. When we complained they offered to sell an inferior equivalent service back to us at a higher price.