Complaint Review: Cactus Jack's And Chicago Lenders

I understood when I purchased a vehicle at a lot that does there own financing that there were going to be some backyard ideals about the contract. First, with the condition of the vehicle at purchase it was already $2200.00 over any pricing guide. Second, the interest rate is 24% which could be worse. I accepted these terms as I was looking at other vehicles at dealerships that financing would have made their outcome price twice that of the vehicle I was buying.

The problem did not really start until the transmission slipped the first weekend I had the vehicle. Their policy on warranty and repair require you to leave the vehicle with them and nothing for you to drive. The question really is that these vehicles are supposed to be serviced and approved for sale by their service department and how could something like that be missed.

I found out later that when they say they will take care of it go ahead and use the car until you can drop it off means: get it past the 500 mile mandatory state mileage so we can refuse anything expensive. In most states theft by deception tends to be a law that gets upheld but since moving to Arizona it seems the Mexican Dealers are the reputable ones and the Thuggers run the more English speaking ones.

It could be that they try harder not to have problems or they just care. Cactus Jack's problem not a new one, it is a criminal one, but everyone knows that even a complaint here is just that; a complaint. Hopefully, someone reads this prior to buying and takes the time to evaluate your purchase at a service center within the 500 miles given and avoids these issues. get 3 inspections and keep copies to give to the state. Honesty is not their policy so do not count on it.

Competent service staff is not in their budget either. I have confirmed that they named off code machines that supposedly worked on my vehicle and the manufacturer of the reader and the manufacturer of the vehicle both denied the reader's ability to read the codes properly. The State emissions test equipment will not even work on my vehicle, so I am extremely confident that they did nothing to check it out or they just LIED.

I would have tried to be reasonable but I overpaid on the vehicle, and they lied about taking care of the problem as well. The saddest of all things here is that their is no protection for the consumer that is forced to purchase transportation from these crooked dealers. There should be a 10,000 mile warranty especially if the price is about NADA high value. If the dealer wants to finance at the low value for as is thats fine, but the laws are not that way and these dealers are charging anywhere from 2 to 6 thousand dollars over any guide pricing for in some cases vehicles that can't pass a safety inspection.

If this dealer wants to make it right with me they could drop the principle by $2675.00 and at least I would accept it in an as is condition sale. I am not late on any payments with this dealer and in fact a little ahead. This is about whether or not they now how to do the right thing.

Dean
Mesa, Arizona
U.S.A.