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  • Report:  #920236

Complaint Review: Cactus Jacks Auto Sales

Cactus Jacks Auto Sales SHOP HERE AT YOUR OWN RISK Mesa, Arizona

  • Reported By:
    Ken — Mesa Arizona United States of America
  • Submitted:
    Tue, July 31, 2012
  • Updated:
    Wed, August 15, 2012

Avoid this business like the plague.

My wife and I made the mistake of buying a car from these idiots about 2 months ago.  Within the first 2 weeks we took it into the shop because the air conditioning went out, along with a few other problems.

Ever since they "fixed" the A/C the car lasts for anywhere between a day to 2 weeks and starts overheating.  We'll take the car back to their "mechanics" (and I use the term VERY loosely), who then proceed to drive around wasting about a quarter of a tank of gas before they'll say the car is "fixed".

We've had to take the car back 5 times now for the same problem.  I understand that we bought a used car; I don't expect the car to be in pristine mechanical condition.  I DO however expect them to actually fix the car when something is wrong instead of just standing there with their finger in their nose looking at it saying "yep, it's a car.  It be broke".

Do yourself a favor; buy your car from someone else.  If you have an overwhelming desire to waste money, build a giant bonfire and throw your money in.  At least this way you'll get something useful out of the experience.

1 Updates & Rebuttals


Skippy Junior

Mesa,
Arizona,
United States of America

So Far So Good

#2Author of original report

Wed, August 15, 2012

Cactus Jack's took the car back and let us trade it in for a different car.  It's been in the shop for the same original issues as the other car, but so far it's avoided any repeat trips. I still stand by my original statement of buyer beware, but at least they were willing to work with us to make this right.

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