Complaint Review: CafePress

CafePress sells items with photos or logos embossed on them. They sold me a tee shirt with a picture on it, and charged me $5.95 for the shipping.  However, when they completed the sale, the shipping charge was suddenly raised from $5.95 to $9.95.  Of course, I complained about this bait-and-switch tactic, as I was already outraged about the high cost of shipping for a mere tee shirt. I wanted to cancel the transaction, but they told me it was too late.  They said that they would return all of my money, and give me the shirt as a gesture of good will.

Of course, I was delighted with this plan.  However, I was a fool to believe that they had any good will, because when I received the shirt, weeks later, someone had obviously stuck a knife through it. So, there was a hole in the "free" shirt that made it unwearable.  When I again complained, the representative told me to "do with it what you will," but refused to send me another shirt.

Merchants who imply that you should stick their merchandise where the sun don't shine should not be in business!