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Cal-Alta Auto Glass (Horton Road) A1 Cal-Alta Buyer Beware! Windshield repair caused damage to my vehicle. Calgary, Alberta
July 2009. Buyer Beware!!! I am writing in regards to the damage Cal
Alta Auto Glass has done to my vehicle in Calgary, Alberta. The
location was 9827A Horton Road SW. The vehicle was brought in for a new
windshield. What a hack job. I now have to take it in
for replacement once again, only this time at a more reputable
business. I guess you get what you pay for.
My first attempt at getting the problem fixed was over the phone. I
didn't get a word in as the Manager started with the excuses. My second
attempt as in person, and again was met with such unbelievably rude
behaviour, that I am still somewhat stunned. From the get go, the she did not want to take responsibility. I was given half a dozen
or so excuses and they even pointed the finger at the dealership where
I originally bought my vehicle. That they replaced and botched the
windshield before I came into to Cal-Alta. As if that's an excuse for
them doing a poor job. The speed at which they denied responsibility
and their refusal to even look at my car makes it look as if they do
this all the time.
Their warranty is useless because they only cover the glue that seals
the windshield onto the vehicle (and I somehow doubt they'd respect
that too). As for the collateral damage they cause to your vehicle,
you are pretty much screwed.
If you have a brand new vehicle that needs a windshield replacement,
please consult your friends and family for better references. You
shouldn't have to waste your hard earned money on feeding incompetence
and lining crooked people's pockets.
I have found many complaints for either locations. In all cases, the
management refuses to acknowledge responsibility and state that "they
get these pre-damaged conditions all the time" and that it's never
their fault. They throw the blame in all directions, but never take it.
Oh, and she (the Manager) also let it slip that had she given me the real
cost of doing it properly, I would've never done business with
them.
There is a sliver lining to this story though. Although they probably
make a killing out of screwing customers (Calgary is blessed with
millions of cracked windshields), about four co-workers of mine were
also about to get theirs fixed, and you guessed it, they were going to
call Cal-Alta for their low low prices. After asking me about my
experience and seeing the result, they all went elsewhere. I guess this is costing Cal-Alta much revenue losses ...
Here's another complaint:
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