Cal Spa Plymouth, Minnesota Poor service performance/Rude telephone Service Plymouth Minnesota
Have had a Cal Spa purchased from Plymouth, MN store now since Sept. 04. We have had numerous services calls for the same issue of locked control panel and pulsating circulation pumps along with flashing spa light.
Service people have been helpful and friendly but seem to shot gun service approach, one made the mistake of saying there was a design flaw with this product because the internal electronic's can get wet. Imagine that, a spa with water.
Lastest event happens night before Thanksgiving Day, same problem. Called on Thanksgiving understanding that there is no one there and leave a message for service. Friday called two more times getting excuse's before finally reaching service, then told they are very busy, imagine that with this type of product performance, and can't get out there until Monday. Last call I'm given to a person who won't give me his name or position and tells me he doesn't like my attitude because I'm asking for a solution to this problem. He puts me on hold and disconnect.
In the process to of getting general managers information, no e-mail address available. Will contact States Attorney General's Office on business practise and conduct. Also will involve local television media about the practise of company.
Dan
West St.Paul, Minnesota
U.S.A.
1 Updates & Rebuttals
Martin
Pomona,California,
U.S.A.
Cal Spas Customer Care will follow up
#2UPDATE Employee
Thu, July 06, 2006
Please understand , that during the holidays, most service centers are closed. Spa & Leisure of MN will take care of service issues but may be booked up for up to two weeks depending on the season.
If you ever have any service issues again and your selling dealer cannot assist you, please contact our Customer Care department at 909-623-8781 and press option # 1 for Customer Care.