Cal Spa - Pool & Spa Outlet fraudulent company They stole our spa and our money Their company is put together by idiots, and run by them too Moreno Valley Corp Office In Pomona, California
On Aug 20,2006 we purchased a spa, paid cash $11,169.00. On Sept 23rd it was delivered. After putting water in it the next day, it leaked everywhere. I called the svc dept and was told they couldn't come out for 2 weeks. I told them this was unacceptable. They sent someone out in 2 days, without any notice, and I was given the rude comment of "Someone couldn't wait". He adjusted some valves and said that should do it. I questioned him stating. "It seems like a lot of water for just some valves to be loose" He replied give it a couple of weeks and it should dry up. Later that afternoon I called back because it was actively leaking everywhere. I was told they couldn't come out for 2 more weeks. On Oct 10th 2 more repairmen came out, Stated "Did you buy a floor model?" I said no, why? Oh the panels on the spa are wharped. Needless to say they opened the spa, ripped out all of the insulation to find a leak which they did. I was told it was a leak in the filter cannister. It would be 2 more weeks to get the part. After that 3 more appts were made for them to come and repair and they never showed up or called. When I called them, they had a bunch of lame excuses. When they finally came to fix it. it leaked more than ever. With multiple calls they came to pick it up to take in to repair. That was on Nov 8. To this day, I have no spa, it has not been looked at for repair, and I am out the money.
I have called multiple times with no reply back from them. I have called Corporate office in Pomona talked with Peggy Hamlet. She said she would send someone from Corporate to check on Spa, I asked her when would this be happening. She said oh, it will be 2-3 weeks, the person who does this repair only works on Saturdays.
How can anyone honestly run a business like this. I wish I would have known about this Company and their business practices. I would never have bought a spa from them. No one should every buy andything from them. When you purchase a spa from them, they promise you everything, and tell you everything you want to hear. They must send them to a class on lying and fraud.
As far as I am concerned they have stolen my spa, and I intend to sue them for theft, and anything else I can sue them for.
Please do not buy anything from them, and tell everyone you know not to buy anything from them. They are a bunch of lying thieves.
Andrew and judy
Riverside, California
U.S.A.
2 Updates & Rebuttals
Andrew and judy
Riverside,California,
U.S.A.
UPDATE
#3Author of original report
Tue, February 13, 2007
Cal Spas finally replaced our spa, and we were very happy with the individual who helped us finally reach a resolution. He was wonderful. I wish everyone with this company could learn customer service from him. He went above and beyond making us happy. He returned our phone calls immediately, and seemed very genuine. Im not sure if I would reccommend the company to anyone just because of what we went through, and the length of time it took to get it resolved, but it finally is. One less stressor in my life. Thank You to Randy, at Cal Spas in Loma Linda Calif.
Customer Care Supervisor
Pomona,California,
U.S.A.
Cal Spas & Pool & Spa Outlet REPLACES SPA!!!
#3UPDATE Employee
Mon, February 12, 2007
Thank you for contacting and letting us know about your experience with our products and service. We work very hard to bring our consumers quality products, and your comments are very important to us.
We understand how upsetting it was to have problems with your spa and apologize for any lack of communication you may have experienced with your dealership, Pool & Spa Outlet.
We have worked with your dealer and all parties agreed to have your spa replaced. Pool & Spa Outlet have informed us that they have already delivered your new spa. Cal Spas will extend your warranty for 90 days beyond the expiration date.
We appreciate you bringing this matter to our attention. You are a valued customer and we sincerely hope that you will continue to enjoy Cal Spas products in the future. Courtesy chemicals will be sent to you for this inconvenience.
Please contact Pool & Spa Outlets Corp office at 951-256-3500 or Cal Spas Corp office at 800-225-7727 and press option 1 for Customer Care if you need further assistance.
Thanks again for choosing Cal Spas for your home resort needs.