CAL SPAS Spa is broke more than it works. So called warranty is a joke. Pomona, California
Bought a cal spa for $6000 11/1/06 and have more warranty paperwork that I could open a paper store. All of it useless paperwork though because Cal Spas do not stand behind their warranties. They should start paying me an hourly rate for all the time I spend sending in complaints and making phone calls.
My spa is broke more than it works. My most recent dealing with cal spas started last year 9/18/09 about a pump failure. I spent $883 to get my spa fixed on 1/26/10 because that whole time my spa sat because it didn't run. I finally decided the initial investment of $6000 was just sitting there. I did everything Cal Spas told me to do which included sending the broken pump to them at that time they were supposed to reimburse me for the repair. Well folks its been over 8 months and not another word from Cal Spas.
So guess what my spa is broke again. Came out and the spa was completely empty and remains this way for almost a month. I have not mustered up the strength to begin yet another warranty filing with this company. They are totally useless so I would much rather spend my time ruining their reputation because I get some satisfaction at this, I get no satisfaction with Cal Spas warranty department. Words of advice Don't buy a Cal Spa!