California Pizza Kitchen CPK now hides all condiments except salt and pepper; screws up orders and has excessive waits for food Scottsdale Arizona
Having a 6 year old certainly limits the dining options that adults and small children can both enjoy. CPK certainly seemed to bridge the gap between young and old. Myself, my wife and our 6 year old typically dined there 2-3 times per month. Considering it was a chain, we were always pleased with the food, service and reasonable prices.
My last two visits this month were abhorent. On the first visit of the month I ordered a Thai Crunch salad. The salad took about 35 minutes to arrive and was not the Thai Chrunch salad but the Chinese Chicken salad. I didn't complain because it was the first time I had it and it was actually better than the Thai salad. A few minutes later, the waiter stopped by and informed me that he gave me the wrong salad and would I like another. I told him that the Chinese was pretty good so I'd stick with it. He told me he wouldn't charge me for either.
So that was June 07 visit number 1.
I went back last week, and the experience was absolutely abysmal.
First of all, all of the condiments that were typically put out on the tables were locked up in the waiters stations and only available upon request. The exception was the salt and pepper. The grated cheese, crushed red pepper and liquid pepper were locked up. It was absolutely humiliating to ask for grated cheese.
In addition, my Sedona Tortilla soup was delivered cold, and my son's pasta wasn't even cooked. The waitress was about as sharp as a bowling ball.
I can see one bad episode, but 2 in a row? I'm done with CPK, I'll never go there again.
Lee Ving
San Francisco, California
U.S.A.
6 Updates & Rebuttals
Lee Ving
San Fransciso,California,
U.S.A.
It is serious
#7Author of original report
Mon, January 21, 2008
After this original posting, I dined at CPK 14 times at 4 locations inside of metro Phoenix and San Diego.
Although the food was acceptable, there were no condiments on the tables at any of the locations.
This policy on hiding condiments that were once placed on each table is completely unacceptable. I am in the process of lodging a complaint to CPK very soon regarding their parsimonious practices.
Margaret
Houston,Texas,
U.S.A.
I HAVE THE SOLUTION TO YOUR PROBLEM
#7Consumer Comment
Mon, January 21, 2008
If you are not getting what you want; DON'T EAT THERE ANYMORE. I wouldn't!!!!
Debbie
Cincinnati,Ohio,
U.S.A.
Is it really that serious?
#7Consumer Comment
Mon, January 21, 2008
I don't understand why you're making such a big deal of this. Your first visit, they gave you the wrong salad...and by your own admission, you didn't mind because it was better. The server acknowledged his mistake and even comped the meal. GREAT - what's the problem?
Obviously you weren't too concerned, because you went BACK.
The second time, your meals were less than stellar -- okay, fair enough. You should have received better food. However, why is it "humiliating to ask for grated cheese." ?? Are you kidding me?? Is it really that serious to have to ASK *gasp!* for a condiment?
Please, get over it....take your kid to Chuck E Cheese where you can eat pizza and hush.
Debbie
Cincinnati,Ohio,
U.S.A.
Is it really that serious?
#7Consumer Comment
Mon, January 21, 2008
I don't understand why you're making such a big deal of this. Your first visit, they gave you the wrong salad...and by your own admission, you didn't mind because it was better. The server acknowledged his mistake and even comped the meal. GREAT - what's the problem?
Obviously you weren't too concerned, because you went BACK.
The second time, your meals were less than stellar -- okay, fair enough. You should have received better food. However, why is it "humiliating to ask for grated cheese." ?? Are you kidding me?? Is it really that serious to have to ASK *gasp!* for a condiment?
Please, get over it....take your kid to Chuck E Cheese where you can eat pizza and hush.
Debbie
Cincinnati,Ohio,
U.S.A.
Is it really that serious?
#7Consumer Comment
Mon, January 21, 2008
I don't understand why you're making such a big deal of this. Your first visit, they gave you the wrong salad...and by your own admission, you didn't mind because it was better. The server acknowledged his mistake and even comped the meal. GREAT - what's the problem?
Obviously you weren't too concerned, because you went BACK.
The second time, your meals were less than stellar -- okay, fair enough. You should have received better food. However, why is it "humiliating to ask for grated cheese." ?? Are you kidding me?? Is it really that serious to have to ASK *gasp!* for a condiment?
Please, get over it....take your kid to Chuck E Cheese where you can eat pizza and hush.
Debbie
Cincinnati,Ohio,
U.S.A.
Is it really that serious?
#7Consumer Comment
Mon, January 21, 2008
I don't understand why you're making such a big deal of this. Your first visit, they gave you the wrong salad...and by your own admission, you didn't mind because it was better. The server acknowledged his mistake and even comped the meal. GREAT - what's the problem?
Obviously you weren't too concerned, because you went BACK.
The second time, your meals were less than stellar -- okay, fair enough. You should have received better food. However, why is it "humiliating to ask for grated cheese." ?? Are you kidding me?? Is it really that serious to have to ASK *gasp!* for a condiment?
Please, get over it....take your kid to Chuck E Cheese where you can eat pizza and hush.