Complaint Review: CALL ME VAN LINE

Do not hire this company, they are CROOKS! Quoted me 2800 for a move from LA to Michigan. Paid 10% to reserve their services, then 50% of the remainder by credit card when they came for pickup. Over a month later, many texts, phone calls and emails lead to nothing but false information and constant changing of the terms of our agreement. The Saturday of July 4th weekend (when most banks are closed), the owner David tells me they will be delivering SUNDAY (after telling me they only operate on business working days), and that I had to pay the full balance in cash to the drivers. Not 1260, but 2520.

I was told my card would be credited. When I pushed back, they threatened to hold my items for ransom in a storage locker and mail me the key when I finally paid. After promising me the credit was in process, I reluctantly agreed to pay the full amount and purchased a money order for $2520. Then, the morning of deliver (Tuesday, not Sunday as originally instructed), I was told money order wasn't acceptable, CASH ONLY.

Fast forward to today. BBB complaint ongoing, they say they want to credit my card back, but refuse to respond back to me directly. Credit card dispute ongoing, and the owner decides to tell them that the amount owed was actually $4000, because of additional charges accrued! When I called and (finally) spoke to him in person, his response: "Then dispute the charge again!" followed by "I'll see you in court!". Scum of the earth. Bait and switch. Crooks.

This man should be in jail, but instead I get painted as a disgruntled customer trying to pull a fast one...