CALVIN KLEIN Switched order for another similar item New York New York
I purchased from their website 8 men's briefs (different colors but all extra-large size). Received 7 the correct size and one smaller. Was never contacted as to whether I would accept the smaller size. Call customer service and was assisted by a female person that was quite rude and not helpful after explaining the situation. Was told that they will send me a shipping label to return the wrong item and that I will be credited the charge AFTER THEY RECEIVED THE ITEM.
When I requested a replacement of the item instead of a return, I was told that it was not their policy to do that.
Will never again order anything from them. Stay away from such a company and their obvious unfriendly policies.