Complaint Review: Camera Expo

I visited the store to look at GPS units. The young salesman was pushed aside by a 'con artist' who steered me to a Sony Nav-u NV-U73T DX. (Con artist is my term that I now realize was the case - hind sight is always better than forsight.) When I said the box price of $599.99 was more than I wanted to spend, he reduced it to $499.99. I again said it too much so he said he could reduce it to $399.99 with his boss's approval, Black Friday you know! He called him and received approval.

Meanwhile, I informed him that if I purchased it, I was going on-line to research the unit and if I was not satisfied, I would return it that day. I repeated this several times, he assured me just as many times that I could do that. He also sold me a carrying case at 'half-price' and a Sima lens retractable brush that he said I needed to clean the screen.

Searching on-line, I found that Consumer Reports did not even rate Sony GPS units, the suggested retail price was $349.95 and that ratings of the unit were not good. As I was leaving to return the goods, I noted on the sales slips *No Refunds or Exchanges*.

Returning to the store with the items and sales slips, the con artist was on the telephone and another gentleman came over to ask if I needed help. He was the 'boss'. I got hot under the collar, the boss asked the con artist what he or they should do and the con artist kept telling him you are the 'boss'. I informed them that I would get a full refund or call my credit card company and dispute the statement. It did not seem to matter to them although the 'boss' asked me how long I was going to be in town - perhaps he thought that I would go to the authorities - I just got that idea and perhaps, I will pursue that thought.

I did contact my credit card company and I intend to dispute the charges once they are posted to my account. I, like many others, always assumed that we have three days to return a product to a 'reputable firm'. The con artist assured me many times that I could return the goods! This company needs to be taken to court and put out of business for good with the perpetrators given jail time!

Lester
Spotsylvania, Virginia
U.S.A.