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Camp Out inc No Refund on Faulty Products north plainfield, New Jersey
I simply bought a product from Camp Out ( a trailer light modulator $49.95 ) located in NJ. The trailer was a state away Where I did the installation -I noticed after opening the package that a fuse holder, listed in the instructions as included was not. A trip to a local auto parts store , 30min of my time to get the part - After installing, and spending an hour trying to figure why the product wasn't working properly , I purchased the same product at another retailer that was closer to my location.
It worked flawlessly; proving that the Camp Out bought unit was faulty. (note : I have over 20 years experience in contracting , electrical and mechanical experience) .
I brought the product back to Camp Out 2 weeks later when I returned to NJ expecting to get refunded for the product , which I had the receipt for. The Manager , who sold me the product pointed to the sign , that said No Refunds - "Ok , well even on a product that is faulty?" He shakes his head and says " well I need to test it" So he does, and he comes back and offers me an exhange for another or store credit. I explain to him , well I already have a working one, and that I'm not in need of anything else. "That's all we can do he says." I ask ask to speak with the owner. He says hes not here, he's in Las Vegas. "Ok well , when will he be back?". "He lives there , we have a store there" he says. "Well can you call him at the store". He calls the owner, and basically the outcome is - "you have to deal with the product manufacturer." basically I get an fu. and an "I tried to be nice " from the manager. Hopefully I don't have to write a review for the manufacturer as well. Stay out of camp Out.
1 Updates & Rebuttals
Ashley
springfield,Missouri,
U.S.A.
Unfortunately
#2Consumer Comment
Thu, October 15, 2009
The man was correct. A retailer is not required in most states to offer a refund on products. If the product is defective, that's why they have warranties on them. Offering you store credit is about standard in the industry. That retailer has no idea if you broke the item after using it.
So yes, the proper course is to take it up with the manufacturer. If the retailer has no refunds clearly posted, then that's their policy. Now, with the manufacturer, they do have a legal obligation to replace the item with a functional one. They however, are not required to issue you a refund.