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Camping World CAMPING WORLD IN WINTER GARDEN CAN'T BE TRUSTED Winter Garden Florida
CAMPING WORLD IN WINTER GARDEN CAN NOT BE TRUSTED...
Traveling from Jacksonville, FL, I bought a Forest River Grey Wolf 23MK from the Winter Garden Camping World on Sat., 10/14 because my local Camping World dealer in St. Augustine did not have the model in stock that we were looking for. The initial sales experience with Harold Strom was great, but everything from that point forward has been a disaster and reflects blatant dishonesty and genuine deceit on the part of their delivery/prep and service department.
A few small maintenance/repair items were identified and addressed through the "walk-thru" process before we took possession of the trailer. However, upon first having the trailer a few days at our home, we discovered a major leak in the front bedroom ceiling, which has obviously been there prior to us taking ownership as the wallpaper is already staining in that area. Also, on our first trip using the trailer, we discovered that the hot water heater would not ignite due to the ignition module being "fried".
Other issues were identified with leaking hoses connecting to the hot water tank/heater as well as a severely out of square door frame that left a 1/2 inch gap between the screen door frame and the door jamb allowing all sorts of critters in the unit. I do respect that these are manufacturer defects, which I can not realistically hold Camping World accountable for. However, what I discovered next rest fully on the Camping World staff in Winter Garden.
Upon delivering the trailer to my local Camping World in St. Augustine to address the warranty issues, I was asked by the service advisor if we had resolved the lengthy list (over 10 items) of maintenance issues that were currently opened on a warranty ticket. I advised that we had just purchased the trailer a week prior & were not aware that any warranty items were opened.
To this the advisor realized that it was the Winter Garden CW dealer that had opened the warranty ticket (in August 2017). I took the list of warranty repairs and assessed the trailer only to find a number of other issues that were not fixed. Damage to the refrigerator door, tail lights that were not sealed properly among other things.
This is where my first issue with CW in Winter Gardne rests; the fact that there were a large number of repair issues open under warranty & they did not disclose or acknowledge them to me as a customer, but rather, allowed me to purchase and take possession of a unit which had known issues that were unresolved.
In attempt to help resolve the unaddressed warranty repairs, my local service advisor emailed the Winter Garden dealer to have the warranty items transferred to the St. Augustine dealer to be completed. It was at this point that the Winter Garden dealer "closed" the warranty ticket in the CW Service database and noted all items as having been completed and have not responded to the St. Augustine dealers request, nor have they returned my multiple phone calls to the Winter Garden Service Manager (Jason).
There is clear dishonesty apparent in the warranty repair records where CW Winter Garden records show a new refrig door panel being delivered to their dealership on 10/16. They noted the refrig door as being repaired, which is physically impossible because when they didn't get the part until 10/16, yet I bought & took possession of the unit on 10/14. Additionally, they claim the tail lights were sealed, when they clearly were not.
I am trusting that my local St. Augustine dealer is working to resolve the issue, but this issue is still unresolved at this time. Buyer be warned, CAMPING WORLD IN WINTER GARDEN CAN NOT BE TRUSTED.
1 Updates & Rebuttals
RV fraud Investigator
Scottsdale,Arizona,
USA
I’m sorry about your troubles but let me post something for you to read
#2Consumer Comment
Fri, October 27, 2017
I’m sorry for your troubles and I want to post some helpful information for you and many other RV buyers. Several years ago I own a RV repair business and I got so many complaints of people buying brand new motor homes and have had so much troubles with defective components and this should never happen especially on a brand new motorhome.
There are so many RV dealerships that sell brand new motor homes that refused to do any pre-delivery inspections before they place these motorhomes on the lot for sale. I personally believe that many of these RV dealerships refuse to do these predelivery inspection because they do not want to pay their staff to do it. Instead they would rather you buy the motorhome and bring it back and activate a warranty claim then the RV dealership gets paid to do the work.
I offer my services to attorneys that represent RV buyers at no cost to show them what to look for when they activate a lawsuit against any RV dealership of their choice .
One of the most important things that should be checked out on a brand new motorhome is the LP gas system and let me explain how explosive propane really is
Most RV technicians do not understand the expansion rate of propane here are the facts
If you have 1 gallon of propane in the tank it’s in a liquid form under pressure inside of the tank if that 1 gallon of liquid propane is released into the atmosphere because of a leak that one liquid gallon will expand a 270 gallons of explosive vapor.
1. 5 gallons of propane is equal to 1350 gallons of explosive vapor
2. 25 gallons of propane is equal to 6750 gallons of explosive vapor
3. 50 gallons of propane in the tank is equal to 13,500 gallons of explosive vapor.
Now I am sure that you would like to know if you buy it brand new or used motorhome you want to know if the LP gas system leaks or not. Ask your favorite RV dealership if they can show you the predelivery inspection documentation or the motorhome that you purchased and ask them to show you that leak down test results before you buy a motorhome never after you sign a contract.
If they can’t provide you with this kind of documentation you need to get up and walk out and refused to part with your money. When you buy a brand new motorhome you want the experience of enjoying a brand new motor home without any troubles, just like for the most part when you buy a new car.
A law firm in my past hired me to go up against one of the biggest RV dealerships in the country and I proved that the dealership was submitting fraudulent documents with Gord signatures on a predelivery inspection report. I prove to the judge that the document and forge signatures and a proper predelivery inspection was never done on the motorhome and after evaluating the motorhome which was a brand new motorhome I documented 27 pages of repairs that the motorhome need it I made a believer out of the court that the motorhome should’ve never been on the market for sale until after everything was fixed not after he was sold.
Remember you can’t get any TV station or News Reporter Politician Reviews to do any stories on fraudulent misrepresentation RV sales because they get a lot of money from RV dealerships in the form of advertising money.
Every RV fire should always go to Rip Off Report and read the reports that have been posted over the years before you go to any dealership of your choice.
Now I encourage you to go to RipOffReport.com on the homepage just a little ways down on the right-hand side you will see Rip Off Report live.
Go to that page and scroll down a little bit on the right-hand side once again and look at the black audio player and listen to the very top number one show listen to it completely that’s me reveaking scams in the RV industry. Listen to that show a couple of times the second show was me talking about scams in the automotive industry. Any law firm who knows what they’re doing when it comes to RV dealership cases that’s worth a grain of salt would agree with everything that I say.
Please do your homework before you part within leave your money please continue to read some of this information that I’m going to post below this is a predelivery inspection check sheet list that RV dealership should be using but they don’t because they don’t want to pay for it.
BEST REGUARDS YOUR RV BUYER ADVOCATE....
The most important functions of an RV are not listed on their list. Items like the
1. LP gas furnace does it leak LP GAS ?
2. The LP gas hot water heater.
3. The LP gas stove.
4. The LP gas refrigerator.
5. The ammonia gas system in the refrigerator does it leak ?
6. The power supply converting 110 V AC over to 12 V DC.
7. The complete plumbing system does it leak ?
8. Does the plumbing system have a water pressure regulator
9. The sewage system the black water and the graywater tanks do they leak ?
10. All of the 12 V system batteries ? Are they holding a charge
11. Does the complete electrical system on the 12 V DC side have any battery drains ?
12. The air conditioning systems the dash AC and the roof AC do they work properly.
13. Does the roof AC unit look like it's properly secured to the roof where it will not leak water when it rains ?
14. Does the shower or the toilet leak water underneath that wood rot the wood out under Neath the shower or the toilet ?
15. The water pump for the RV aspect of the motorhome does it leak it does it maintain normal operating pressure ?
16. Does any aspect of the RV have rotten wood ?
17. Does the LP gas system have leaks anywhere throughout the system ?
18 does the LP gas regulator maintain a normal operating pressure without league downs ?
19 does the RV come with all of the owners manuals for safe and normal operation knowledge ?
20 does the RV have leveling jacks to do the work without hydraulic leaks?
21 has the LP gas furnace been checked for any carbon oxide leaks ? Which can be deadly if not check properly ....
22. When driving the motorhome does the motorhome engine charge the RV batteries properly ?
23. Does the motorhome have slide outs and are they properly aligned so they do not create drag to wear out the electric motors ? I could make this list five times longer.
I could go on for days when it comes to RVs and complete system checks. If someone's only going to charge you a couple of hundred dollars for a complete system check on the motorhome they are an idiot because they don't know what they're doing they don't know the complete systems of a motorhome you cannot take a RV to an automotive shop and have it checked out it's completely different then a car or a pick up truck or a little minivan.
Whoever created this business model has no clue what they're doing. I feel their business model is to refer you to local automotive shops to have your cars and vans and pick up trucks checked out and they are the middleman to make money on work they've never done. The above is my opinion.