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Camping World Council Bluffs Iowa and Thor motor home No Service on 2018 Thor motorhome Iowa
I have a SUPER BIG problem with Camping World of Council Blufs and Thor Freedom Elite Motor Home. I was told by Camping World to make a list of wnat I found was wrong on the motor home NOTHING HAS BEEN FIXED YET. Motor Home was bought Brand NEW March 2018 1st fire extinger fell off the wall but my husband fixed it when we did not get service 2nd Window by table Makes air noise so we are t o get more insulation 3rd when we drove motorhome to our residence the next morning we found a bar that fell off by the tires Camping world said bar did not come off the motor home but my husband found where it goes onto the mud flap to hold it on so now I have a shredded mud flap and no bar cuz camping world kept the bar and also have a tear in the motor home siding 4th Now part of the molding of the counter by the stove started to pull away and sticks out that u could get hurt if you do not watch when walking out the door 5th side door has not latched and locked the correct way since March 2018 6th Storage area has a piece of molding that fell off
When I gave the list to Camping World htey told me I have a friday camper I asked what a friday camper was They said a Hurry up job so the workers could go home for the weekend Good to know NOT THere is approval to do all this work except for the window Camping World asked me to take pictures of the window I did two times and emailed them the pictures I had made one trip to Council Bluffs from Storm Lake Iowa where they could of took their own window pictures but was not done Camping World said my pictures not wisible for #s they need I tried twice and I would say that is their job to take the pictures if they need them
So still no service from Camping World as of August 2018 from March to August
Thor called me and asked me to find another business to do service work and I went to another business that sold Thor They told me Thor does this all the time to them The other place will not help me as long as they have their own customers that need service help and I will Have to take a chance on when and if I can get serviced
To get some service before my year warrenty is up the only thing left to do is for Thor to send me a gas card and have me drive to the factory and put my Thor motor home thur the line again at the factory or send me somebody to fix what needs to be fixed
I cannot believe a motor home made in the US and guaranted for one year and I cannot get what needs to be fixed should of been fixed before motor home was delivered to be sold
a copy of this letter is also going to be sent to the motor home hotline
also want to add u do not get return calls from Camping World
A UNHAPPY CAMPER