Complaint Review: CanaCreek.com

Copy of order confirmation I received Oct 25, 2012.  Amount was deducted off of visa. Product was never received. I emailed company and got no reply.  I called number listed on confirmation and message says:  CanaCreek.com is closed.  Thank you for your past patrionage. How do I go about getting my money back or do I chalk it up to a scam and loose my money?  Please help.

Dear Customer # 69638,

Thank you for ordering from TrueNorthPets.com! Your order will be shipped shortly. Your Order number is : 110387. We would suggest that you keep this order number handy should you want to contact us. In order to help us serve you better, please quote this number on any emails you send to us.

K9 Advantix Blue XLarge dog (over 25kgs./over 55 lbs.) 
3 vials
2
$69.42
 
Subtotal: $69.42 
Shipping Cost: $5.00 
Grand Total:$74.42

Sincerely,
www.TrueNorthPets.com
sales@TrueNorthPets.com